Amanda Burlingham
Belfast
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
13
13
years of professional experience
Work History
Substitute Teacher, K-12
RSU 71
2023.11 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
Eligibility Specialist
State of ME/DHHS
2013.07 - 2019.10
- Facilitated dispute resolution between clients and agencies when disagreements arise.
- Stayed current with changes in rules, laws and procedures to maintain timeliness and accuracy.
- Maintained a high level of confidentiality when dealing with sensitive information related to clients’ cases.
- Participated in training sessions designed to increase knowledge of relevant policies and procedures.
- Assisted clients in completing applications for benefits, providing them with guidance throughout the process.
- Initiated procedures to grant, modify, deny, and terminate assistance and referred applicants to other agencies for assistance.
- Documented communications and contacts with clients in computer system.
Office Assistant
State of ME/DHHS
2012.08 - 2013.07
- Delivered messages.
- Sorted through incoming mail and packages to distribute to correct personnel.
- Compiled, copy, sort and file records of office activities, business transactions, and other activities.
- Maintained composure in dealing with conditions of urgency and in pressure situations.
- Operated office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
- Performed data entry tasks with accuracy and speed utilizing MS Office applications such as Word, Excel, PowerPoint.
Education
Bachelor of Science (B.S.) - Business Administration
University of Southern Maine
Portland, ME05.2012
Skills
- Effective Communication Skills
- Telephone Etiquette
- Paperwork and Documentation
- Customer Satisfaction
- Active listening
- Critical thinking
- Data entry
Timeline
Substitute Teacher, K-12
RSU 71
2023.11 - Current
Eligibility Specialist
State of ME/DHHS
2013.07 - 2019.10
Office Assistant
State of ME/DHHS
2012.08 - 2013.07
Bachelor of Science (B.S.) - Business Administration
University of Southern Maine