Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Amanda Butler

Fort Wayne,IN

Summary

Detailed-oriented and dependable candidate interested in a role in a data entry position. Successful at managing multiple priorities with a calm and positive attitude. Reliable and dedicated with a hard working and resourceful approach. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Server

I Hop
11.2023 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Performed opening and closing duties, ensuring dining area prepared for seamless service transitions.
  • Bussed and reset tables to keep dining room and work areas clean.

Happy Tails Dog Walking, Boarding and Grooming

Dawn Butler
01.2019 - 04.2023
  • Successfully took care of 150 dogs when they're owners were away, achieving 95% client satisfaction rate through monthly feedback forms.
  • Used Read iris for digitizing client forms and pet records, leading 62% increase in data accuracy.
  • Leveraged Microsoft Access to develop database containing pet health histories, helping local vets create personalized care plans 2 days quicker.
  • Delegated tasks effectively to team of 6 dog walkers, pairing dogs with walkers they preferred most, increasing overall productivity by 23%
  • Built centralized knowledge base for pet care on share point, providing access to all employees and enhancing team's expertise on specific pet issues.
  • Promoted positive reinforcement techniques for better behavior management during walks.
  • Ensured public safety during dog-walking sessions by adhering to leash laws and maintaining control over potentially aggressive behaviors displayed by certain canines.
  • Documented animals' weight, size and condition in computer system for review by senior staff.
  • Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
  • Kept animal coats clean and healthy with regular washing, grooming, and trimming.

Manager

BNS INC
01.2017 - 11.2020
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.

Education

Some College (No Degree) - Nursing

University of Saint Francis - Fort Wayne
Fort Wayne, IN

High School Diploma -

Bishop Dwenger High School
Fort Wayne, IN
06.2012

Skills

  • Excellent Communication
  • Customer Service
  • Safety awareness
  • Honest and Trustworthy
  • Documentation and Recordkeeping
  • Environmental awareness
  • Dependable and Responsible
  • Problem-Solving
  • Teamwork and Collaboration
  • Critical Thinking
  • Decision-Making
  • Customer Communication
  • Relationship Building
  • Microsoft Office
  • Appointment Scheduling
  • Problem Identification
  • Inventory Management
  • Facilities Maintenance
  • Information Collection and Recording

Certification

Microsoft Excel

Timeline

Server

I Hop
11.2023 - Current

Happy Tails Dog Walking, Boarding and Grooming

Dawn Butler
01.2019 - 04.2023

Manager

BNS INC
01.2017 - 11.2020

Some College (No Degree) - Nursing

University of Saint Francis - Fort Wayne

High School Diploma -

Bishop Dwenger High School

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Amanda Butler