Amanda Bye
San Angelo ,TX
Summary
Accomplished Direct Support Professional and Trainer with a proven track record at D&S Residential Services and Sitel. Excelled in client support and team collaboration, enhancing staff development and client wellness through effective behavior redirection and training programs. Achieved significant improvements in productivity and client engagement.
Overview
15
15
years of professional experience
Work History
Direct Support Professional
D&S Residential Services
08.2022 - 03.2024
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Trainer
Sitel
07.2009 - 11.2016
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
- Promoted a culture of continuous learning by advocating for professional development opportunities.
Education
Bachelors - Physics
Angelo State University
San Angelo, TXPharmacy Technician Certification -
Howard College
Big Spring, TX08.2017
High School Diploma -
Central High School
San Angelo05.2009
Skills
- Time management
- First aid and safety
- Behavior redirection
- Client support
- Medication administration
- Team collaboration
Timeline
Direct Support Professional
D&S Residential Services
08.2022 - 03.2024
Trainer
Sitel
07.2009 - 11.2016
Bachelors - Physics
Angelo State University
Pharmacy Technician Certification -
Howard College
High School Diploma -
Central High School
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