Amanda Callahan
Bellmawr,New Jersey
Summary
A Well-qualified, hardworking, and reliable Customer Service | Retention Specialists | Dispatcher with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
20
20
years of professional experience
Work History
Accounts Payable and Receivable Clerk
AUS Inc.
12.2023 - Current
- Resolved complex billing disputes between vendors or clients to ensure smooth operations and minimize delays in payment processing.
- Maintained detailed aging reports on outstanding balances owed, enabling accurate assessment of company''s cash position at any given time.
- Managed electronic payment systems to streamline payment processes and reduce errors.
- Reviewed 80 vendor invoices for appropriate documentation and validity prior to payment.
- Managed collections and follow-up on past-due accounts to speed up payments and minimize risk.
- Verified timekeeping records and handled any discrepancies with 50 employees.
- Ensured timely payment of 50 employee wages by consistently meeting deadlines for payroll processing.
Lead Dispatcher
LEN THE PLUMBER
09.2020 - 12.2023
- Managed a team of dispatchers, providing guidance and mentorship to improve overall job performance.
- Dispatched and routed 20-30 fleet vehicles daily.
- Maintained organized shifts through effective supervision of field unit conditions.
- Encouraged respect through effective conflict management with all involved parties.
- Managed payment coordination to confirm transactions.
- Established and enforced customer care policies.
- Utilized dispatch software to enter customer orders, deliveries and receipt.
Customer Service Lead
Hutchinson Plumbing Heating Cooling LLC
11.2016 - 08.2020
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
- Improved team efficiency by implementing new training procedures and streamlining work processes
- Managed high call volumes with daily calls exceeding 200 per day while maintaining a professional demeanor, resulting in increased customer loyalty.
- Assisted with onboarding new hires by sharing expertise in company policies, procedures, systems usage.
- Mentored 10-15 junior staff members to improve their knowledge of company policies, products, and services.
- Coordinated schedules, assignments, and daily tasks for a team of 20-30 techs and dispatchers optimizing resource utilization.
Bookkeeper
Dr. Mary Anne Checcio DDS
05.2010 - 11.2016
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Handled payroll processing for 35 employees, ensuring timely payment and adherence to tax regulations.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
- Tracked expenses and income for 3 businesses while organizing and maintaining bank statements for checking accounts.
Assistant Manager
Flynn And O'Hara Uniform Store
04.2005 - 02.2010
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled 20 employees to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Education
Associates Degree - Criminal Justice
Camden County College
Blackwood, NJ2002
Diploma -
Audubon High School
Audubon, NJ1999
Skills
- Customer service
- Dispatch software
- ServiceTitan
- SalesForce
- Housecall pro
- Dispatch coordination
- Stress tolerance
- Dispatching procedures
- Problem-solving
- Schedule management
- Route planning
Education
Audubon, NJ,Blackwood, NJ
Contact
Bellmawr, New Jersey 08031
Timeline
Accounts Payable and Receivable Clerk
AUS Inc.
12.2023 - Current
Lead Dispatcher
LEN THE PLUMBER
09.2020 - 12.2023
Customer Service Lead
Hutchinson Plumbing Heating Cooling LLC
11.2016 - 08.2020
Bookkeeper
Dr. Mary Anne Checcio DDS
05.2010 - 11.2016
Assistant Manager
Flynn And O'Hara Uniform Store
04.2005 - 02.2010
Associates Degree - Criminal Justice
Camden County College
Diploma -
Audubon High School