Amanda Callahan
DOVER
Summary
Dynamic professional with a proven track record at multiple restaurants. Excelling in content creation and community engagement, skilled in communication and problem-solving, I developed compelling costumer service skills. Known for fostering positive customer relationships and maintaining a professional attitude in high-pressure environments.
Overview
4
4
years of professional experience
Work History
Food Server
Sunrise Grill
10.2024 - 08.2025
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
- Cultivated warm relationships with regular customers.
- Managed cash register accurately, ensuring proper handling of transactions and tips.
- Restocked supplies during downtime to continue meeting customer demand for products and services.
- Demonstrated strong multitasking skills by managing several tables at once while maintaining high standards of service quality.
- Addressed dietary restrictions or allergies with care, communicating clearly with kitchen staff to avoid errors in meal preparation.
- Participated in training and development to stay updated with company policies and procedures and improve customer service skills.
- Managed inventory effectively, reducing waste and ensuring availability of popular items.
Content Coordinator
Aroma Joe's Coffee
07.2024 - 04.2025
- Implemented analytics tools to track content performance, identifying areas for improvement and adjusting strategies accordingly.
- Developed compelling content strategies to drive traffic and improve audience retention.
- Optimized web content for SEO, resulting in higher search rankings and increased user visibility.
- Applied current editing and photography tools to tell great stories.
- Boosted brand engagement by creating compelling social media posts and campaigns.
- Strengthened content through proofreading and editing.
- Developed comprehensive content calendar to streamline production, ensuring timely publication and fostering audience growth.
Barista
Aroma Joes
12.2023 - 09.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Sales Associate
Kohls Department Store
10.2022 - 04.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
Restaurant Hostess
2 Home Cooks
05.2021 - 08.2022
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Checked in with servers to confirm preparedness before seating customers.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
Education
High School Diploma -
Dover High School
Dover, NH06-2024
High School Diploma -
Saint Thomas Aquinas High School
Dover, NHBachelor of Arts - Business- Social Media Marketing
Saint Leo University
Online06-2028
Skills
- Professional attitude
- Order taking
- Content scheduling
- Deadline management
- Community engagement
- Photo editing
- Problem-solving
- Video editing
- Communication
- Video production
- Editing skills
- Social media content
Timeline
Food Server
Sunrise Grill
10.2024 - 08.2025
Content Coordinator
Aroma Joe's Coffee
07.2024 - 04.2025
Barista
Aroma Joes
12.2023 - 09.2024
Sales Associate
Kohls Department Store
10.2022 - 04.2023
Restaurant Hostess
2 Home Cooks
05.2021 - 08.2022
High School Diploma -
Dover High School
High School Diploma -
Saint Thomas Aquinas High School
Bachelor of Arts - Business- Social Media Marketing
Saint Leo University