Dylan Jimenez
Springville,UT
Summary
offering 5+ years of customer-facing experience and a strong technical aptitude. Skilled at independent problem-solving, rapid technical troubleshooting, to resolve users' problems. Combines excellent communication skills with hands-on experience in video editing software and computer systems management.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Food server
La dolce vita
Provo, UT
07.2021 - Current
- Provided excellent customer service to enhance dining experiences.
- Delivered food and beverages promptly to tables.
- Assisted with menu recommendations based on customer preferences.
- Handled customer orders and maintained cleanliness in the restaurant.
Online orders
Walmart
Spanish Fork, UT
01.2024 - 10.2025
- Picked items from shelves for customer orders
- Completed day-to-day duties accurately and efficiently.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Cna (Technical school) -
Mtech
Provo, UT11-2024
High school diploma -
Springville High School
Springville, UT05-2023
Some College (No Degree) - General Studies
Utah Valley University
Orem, UT09-2026
Skills
- Spanish (Transactional / Professional Understanding)
- Appointment scheduling
- Sanitation practices
- Problem solving
- Professional attitude
- Fast-paced environment
- Attention to detail
- POS
- Customer service
- Inventory management
- Team collaboration
- Basic computer skills
- Conflict resolution
Personal Information
- Driving License: Driver's License
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Certification
Driver's License, October 2022 to July 2027, Driver's License
Technical skills
- Operating Systems: Windows 10, Windows 11, Linux (In-Progress)
- Hardware & Infrastructure: PC Building, Hardware Diagnostics, Component Upgrades, System Assembly
- Software & Tools: Digital Video Editing Platforms, Google Workspace, Microsoft 365
- Core Competencies: Technical Troubleshooting, Knowledge Retrieval, Root-Cause Analysis
Custom PC Desktop Assembly & Optimization
- Researched, sourced, and assembled custom computer hardware configurations, ensuring component compatibility, optimal thermal performance, and system stability.
- Conducted hardware diagnostics and software troubleshooting to optimize Windows 10/11 operating systems for high-resource workflows like video editing.
- Utilized technical documentation and self-directed research to independently resolve software anomalies and hardware conflicts.
Timeline
Online orders
Walmart
01.2024 - 10.2025
Food server
La dolce vita
07.2021 - Current
Cna (Technical school) -
Mtech
High school diploma -
Springville High School
Some College (No Degree) - General Studies
Utah Valley University