Eileen Gonzalez
Hialeah,FL
Summary
Dynamic professional with a proven track record of delivering exceptional guest service in fast-paced environments. Strong commitment to team collaboration and achieving results while adapting to evolving needs. Expertise in providing courteous service, effectively managing multiple tasks, and maintaining a clean and organized workspace. Reliable and goal-oriented, poised to make a positive impact in any role.
Overview
11
11
years of professional experience
Work History
Food Server
Texas De Brazil
Hallandale, FL
06.2025 - Current
- Enhanced dining experiences by delivering exceptional customer service.
- Managed food and beverage orders efficiently, ensuring timely delivery to guests.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Billing Specialist
Integrated Home Care Services
Miramar, FL
06.2025 - Current
- Processed and reconciled billing statements for accuracy and compliance with regulatory standards.
- Collaborated with healthcare providers to resolve billing discrepancies and ensure timely payments.
- Utilized electronic health record systems to streamline billing processes and enhance data accuracy.
- Researched and resolved billing discrepancies to enable accurate billing.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
Food Server
Luxor Hotel and Casino
Las Vegas, NV
04.2021 - 04.2025
- Managed orders and payments using the POS system.
- Provided menu recommendations for dietary restrictions.
- Verified IDs for alcohol service compliance.
- Upsold premium items to boost sales.
- Coordinated with the kitchen for order accuracy.
- Handled payments and ensured transaction accuracy.
Food Server
Senor Frog's
Las Vegas
01.2020 - 04.2021
- Greeted guests and provided personalized service.
- Explained menu items and made recommendations.
- Managed multiple tables for timely service.
- Addressed concerns to ensure guest satisfaction.
Lounge Server / Montecristo Cigar Bar and Alto Bar
Caesars Entertainment Corp
Las Vegas, NV
12.2017 - 01.2020
- Greeted and served guests according to standards.
- Verified IDs and ensured service eligibility.
- Took orders, served drinks, and upsold items.
- Maintained cleanliness and communicated orders to the bar.
Assistant Branch Representative
Veros Credit Bank
01.2015 - 12.2017
- Provide excellent customer service by handling account inquiries, payments, and financing processing by reviewing and verifying applications for accuracy and compliance.
- Assist with payment processing, transaction logging, and daily reconciliation.
- Help track delinquencies and support the collections process when needed.
- Maintain organized documentation and ensure accurate data entry in company systems.
- Support loan
Education
Associate of Arts -
Miami Dade College
Miami, FLCocktail Server Training - undefined
Culinary Academy of Las Vegas
Las Vegas, NVSkills
- Courteous
- Professional demeanor
- Adaptive team player
- Bilingual English/Spanish
- Money handling experience
- Customer service expert
- POS system operations
LANGUAGES
English: Fluent
Spanish: Fluent
Timeline
Food Server
Texas De Brazil
06.2025 - Current
Billing Specialist
Integrated Home Care Services
06.2025 - Current
Food Server
Luxor Hotel and Casino
04.2021 - 04.2025
Food Server
Senor Frog's
01.2020 - 04.2021
Lounge Server / Montecristo Cigar Bar and Alto Bar
Caesars Entertainment Corp
12.2017 - 01.2020
Assistant Branch Representative
Veros Credit Bank
01.2015 - 12.2017
Cocktail Server Training - undefined
Culinary Academy of Las Vegas
Associate of Arts -
Miami Dade College