Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
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Eileen Gonzalez

Eileen Gonzalez

Hialeah,FL

Summary

Dynamic professional with a proven track record of delivering exceptional guest service in fast-paced environments. Strong commitment to team collaboration and achieving results while adapting to evolving needs. Expertise in providing courteous service, effectively managing multiple tasks, and maintaining a clean and organized workspace. Reliable and goal-oriented, poised to make a positive impact in any role.

Overview

11
11
years of professional experience

Work History

Food Server

Texas De Brazil
Hallandale, FL
06.2025 - Current
  • Enhanced dining experiences by delivering exceptional customer service.
  • Managed food and beverage orders efficiently, ensuring timely delivery to guests.
  • Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
  • Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Billing Specialist

Integrated Home Care Services
Miramar, FL
06.2025 - Current
  • Processed and reconciled billing statements for accuracy and compliance with regulatory standards.
  • Collaborated with healthcare providers to resolve billing discrepancies and ensure timely payments.
  • Utilized electronic health record systems to streamline billing processes and enhance data accuracy.
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.

Food Server

Luxor Hotel and Casino
Las Vegas, NV
04.2021 - 04.2025
  • Managed orders and payments using the POS system.
  • Provided menu recommendations for dietary restrictions.
  • Verified IDs for alcohol service compliance.
  • Upsold premium items to boost sales.
  • Coordinated with the kitchen for order accuracy.
  • Handled payments and ensured transaction accuracy.

Food Server

Senor Frog's
Las Vegas
01.2020 - 04.2021
  • Greeted guests and provided personalized service.
  • Explained menu items and made recommendations.
  • Managed multiple tables for timely service.
  • Addressed concerns to ensure guest satisfaction.

Lounge Server / Montecristo Cigar Bar and Alto Bar

Caesars Entertainment Corp
Las Vegas, NV
12.2017 - 01.2020
  • Greeted and served guests according to standards.
  • Verified IDs and ensured service eligibility.
  • Took orders, served drinks, and upsold items.
  • Maintained cleanliness and communicated orders to the bar.

Assistant Branch Representative

Veros Credit Bank
01.2015 - 12.2017
  • Provide excellent customer service by handling account inquiries, payments, and financing processing by reviewing and verifying applications for accuracy and compliance.
  • Assist with payment processing, transaction logging, and daily reconciliation.
  • Help track delinquencies and support the collections process when needed.
  • Maintain organized documentation and ensure accurate data entry in company systems.
  • Support loan

Education

Associate of Arts -

Miami Dade College
Miami, FL

Cocktail Server Training - undefined

Culinary Academy of Las Vegas
Las Vegas, NV

Skills

  • Courteous
  • Professional demeanor
  • Adaptive team player
  • Bilingual English/Spanish
  • Money handling experience
  • Customer service expert
  • POS system operations

LANGUAGES

English: Fluent
Spanish: Fluent

Timeline

Food Server

Texas De Brazil
06.2025 - Current

Billing Specialist

Integrated Home Care Services
06.2025 - Current

Food Server

Luxor Hotel and Casino
04.2021 - 04.2025

Food Server

Senor Frog's
01.2020 - 04.2021

Lounge Server / Montecristo Cigar Bar and Alto Bar

Caesars Entertainment Corp
12.2017 - 01.2020

Assistant Branch Representative

Veros Credit Bank
01.2015 - 12.2017

Cocktail Server Training - undefined

Culinary Academy of Las Vegas

Associate of Arts -

Miami Dade College