Amanda Calles
Colton,CA
Summary
To obtain a position where my experience, skills, education, and training will be of benefit to an organization offering rewarding opportunities to grow.
Overview
15
15
years of professional experience
Work History
Package Handler
Fedex Ground
Bloomington, CA
05.2024 - Current
- Loaded and unloaded packages from delivery vehicles.
- Organized packages according to type, size, destination, and other specifications.
- Inspected packages for damages or defects and recorded any issues found.
- Maintained a clean work environment by removing debris from the loading dock area.
- Resolved conveyor system issues by clearing jams and blockages.
- Reported any lost or damaged items to supervisors immediately upon discovery.
- Assisted in training new employees on package handling processes.
- Managed time efficiently to meet or exceed productivity targets.
Volunteer Income Tax Assistant
San Bernardino County
Colton, CA
12.2023 - 04.2024
- Conducted client interviews to gather necessary documentation and information for tax preparation.
- Assisted in preparing and filing income tax returns for clients.
- Utilized tax software to efficiently process returns and identify potential deductions and credits for clients.
- Calculated wages, Social Security benefits, and other sources of taxable income.
- Reviewed financial documents to ensure accuracy of reported information on the tax forms.
- Explained complex tax laws and procedures in an easy-to-understand manner for clients.
- Provided exceptional customer service, addressing client concerns and questions promptly.
Customer Service Representative
Continental Data Label
Redlands, CA
05.2018 - 01.2023
- Assisted our customers with product selection, order placing, tracking, billing, returns, and technical support.
- Answered incoming calls and emails, providing frontline customer support regarding order inquiries or phone order placing.
- Received and entered orders into computer system accurately.
- Communicated with vendors to ensure timely delivery of products.
- Created packing slips, invoices and BOL for all orders, with job-related software.
- Monitored shipment progress using tracking systems and contact carriers when needed.
- Provided training support for new hires related to customer service processes and procedures.
Warehouse Associate
K&N Engineering
Riverside, CA
01.2017 - 04.2018
- Daily duties consisted of using handheld scanners to fill new orders and collect inventory
- I would follow instructions given on the scanner and then report to the location given and start collecting required items from the conveyor belts to complete my order
- Once I collected the items from the conveyor belt, I would then package the orders and build a complete pallet
- I also would put items back into inventory and collected inventory when instructed to do so
- This job required heavy lifting and walking up and down 3 stories of stairs and having knowledge using the handheld scanners.
Cashier/Cook
McDonalds
Redlands, CA
04.2015 - 07.2016
- Duties included demonstrating excellent customer service to each customer and assuring every customer left satisfied with their order
- I worked the front counter which included taking orders, working the register, and bagging the orders
- I demonstrated being able to multitask by working both front counter and grill at times
- While working as a cook I made all food to order and kept up on the cleanliness of the store.
Courtesy Clerk
Stater Bros
Riverside, CA
09.2009 - 11.2012
- Duties included providing excellent customer service to all customers, bagging groceries and assisting customers to their vehicles
- I moped and swept the store, took out the trash, cleared parking lot of shopping carts and answered customer service calls.
Education
Volunteer Income Tax Assistant -
San Bernardino County
San Bernardino, CADiploma: Licensed Vocational Nurse -
Summit College
Colton, CADiploma: Medical Assistant -
Concorde Career College
San Bernardino, CAHigh School Diploma -
Colton High School
Colton, CASkills
- Reliable individual with over 5 years’ experience in an office setting
- Exceptional customer service
- Experience in answering customer calls and making calls
- Ability to adapt to stressful situations
- Team player
- Excellent communication and multitasking skills
- Experience with cash handling, inventory, and returns
- Knowledge in medical assisting, vocational nursing, and medical terminology
- Certified in tax preparation services
- Experience working with computers/laptops
- Proficient in Microsoft programs (Word, Excel, PowerPoint, Outlook)
- Experience with scanning, printing, and faxing
Timeline
Package Handler
Fedex Ground
05.2024 - Current
Volunteer Income Tax Assistant
San Bernardino County
12.2023 - 04.2024
Customer Service Representative
Continental Data Label
05.2018 - 01.2023
Warehouse Associate
K&N Engineering
01.2017 - 04.2018
Cashier/Cook
McDonalds
04.2015 - 07.2016
Courtesy Clerk
Stater Bros
09.2009 - 11.2012
Volunteer Income Tax Assistant -
San Bernardino County
Diploma: Licensed Vocational Nurse -
Summit College
Diploma: Medical Assistant -
Concorde Career College
High School Diploma -
Colton High School