Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amanda Carlson

Akron

Summary

Dynamic Financial Center Manager at First Financial Bank with a proven track record in enhancing operational efficiency and team performance. Skilled in performance-focused coaching and effective troubleshooting, I successfully implemented sales strategies that improved center performance and fostered community engagement, ensuring exceptional service excellence and client satisfaction.

Overview

10
10
years of professional experience

Work History

Financial Center Manager

First Financial Bank
02.2015 - 06.2025
  • Coordinated community outreach programs to strengthen local engagement and brand awareness.
  • Conducted regular performance reviews for team members to assess progress against objectives while offering constructive feedback on areas requiring improvement.
  • Coordinated community outreach events to strengthen brand presence locally while establishing meaningful connections within the area served.
  • Improved financial center performance by implementing effective sales strategies and staff training programs.
  • Led daily operations, ensuring compliance with financial regulations and organizational policies.
  • Resolved customer inquiries and complaints efficiently, enhancing overall satisfaction.

Cosmotoligist

D.C Haircrafters
06.2015 - 03.2018
  • Delivered exceptional customer service, ensuring client satisfaction and loyalty.
  • Maintained inventory of products and tools, ensuring adequate supplies for seamless operations.
  • Implemented sanitation protocols, guaranteeing compliance with health regulations and safety standards.
  • Demonstrated high level of customer service to increase retention and satisfaction.

Education

Early Childhood - Education

Ivy Tech Community College
Indianapolis, IN
06-2005

High School Diploma -

Tippecanoe Valley High School
Mentone, IN
05-2000

Cosmetologist License - Cosmetology

Huntington Beauty College
Huntington, IN
04-2000

Skills

  • Performance-focused team coaching
  • Operational efficiency management
  • Team building
  • Committed to continuous learning
  • Collaborative teamwork
  • Service excellence
  • Effective troubleshooting skills
  • Effective multitasking
  • Clear interpersonal communication
  • Organizational skills

Timeline

Cosmotoligist

D.C Haircrafters
06.2015 - 03.2018

Financial Center Manager

First Financial Bank
02.2015 - 06.2025

Early Childhood - Education

Ivy Tech Community College

High School Diploma -

Tippecanoe Valley High School

Cosmetologist License - Cosmetology

Huntington Beauty College

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