Amanda Carney
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Client Services Manager
Bayada Home Health
Norristown, PA
07.2024 - Current
- Continuously grow and manage an expanding client caseload, ensuring timely staffing and high-quality home care services
- Proactively recruit, build, and maintain dedicated care teams to support new referrals and ongoing client needs
- Maintain targeted gross margin percentages by closely monitoring labor costs, overtime hours, and open shift coverage
- Reduce overtime and staffing gaps through strategic scheduling and workforce optimization
- Serve as primary liaison for consistent, thorough communication with field nurses, aides, and client families
- Secure and manage insurance authorizations to ensure uninterrupted care and reimbursement compliance
- Oversee payroll, PTO, leave management, and benefits coordination for field staff
- Support employee retention through hands-on leadership, responsiveness, and operational problem-solving
Oncology Patient Specialist I
INOVA Schar Cancer Institute
Fairfax, VA
11.2022 - 07.2024
- Delivered outstanding customer service to build strong and trusted relationships, acting as the entry point for both new and existing patients.
- Created a positive atmosphere by employing empathy, support, and active listening skills with both patients and colleagues.
- Applied critical and efficient thinking to consistently fulfill requests with minimum errors.
- Modeled exemplary multitasking, organizational, and attention to detail skills to new employees/coworkers.
- Facilitated effective communication and teamwork among various institute departments to ensure optimal patient care, supporting a large team of about 500 employees.
- Served as liaison between the physician's office, hospital staff, other healthcare providers, and insurance companies.
Patient Services Coordinator/Clerical Team Lead
UVA Health System
Manassas, VA
10.2020 - 11.2022
- Supervised clerical operations, mentoring staff, coordinating schedules, and ensuring high-quality support for patients and providers
- Ensured timely and precise documentation of patient demographics, insurance details, charges, and collections in EHR system.
- Applied HIPAA privacy and security regulations while handling patient information.
- Coordinated insurance authorizations, collected co-payments and resolved discrepancies.
- Acted as a liaison among patients, physicians, nurses, and other healthcare staff.
- Efficiently managed patient scheduling while also handling various administrative support tasks in an office environment: filing, scanning, and phone support.
Rehabilitation Tech/Aide
Tender Touch Rehab Services
Newtown, PA
08.2019 - 09.2020
- Provided valuable support to physical, occupational, and speech therapists in delivering treatment.
- Maintained professional communication to establish positive relationships with patients, co-workers, and managers.
- Performed administrative duties as assigned in EMR system.
- Assisted in the orientation & onboarding process for new rehab tech employees.
Education
Bachelor of Science in Psychology, Life Sciences Option -
The Pennsylvania State University
University Park, PA05-2019
Timeline
Client Services Manager
Bayada Home Health
07.2024 - Current
Oncology Patient Specialist I
INOVA Schar Cancer Institute
11.2022 - 07.2024
Patient Services Coordinator/Clerical Team Lead
UVA Health System
10.2020 - 11.2022
Rehabilitation Tech/Aide
Tender Touch Rehab Services
08.2019 - 09.2020
Bachelor of Science in Psychology, Life Sciences Option -
The Pennsylvania State University