God, my family, church
Amanda Carpenter
Hot Springs
Summary
Dynamic professional with a proven track record at Hot Springs Funeral Home, adept in claim processing and customer service. Excelled in enhancing client satisfaction and policy renewals through effective communication and meticulous documentation. Skilled in risk assessment, fostering continuous learning, and improving service offerings, significantly contributing to customer retention and team development.
Overview
25
25
years of professional experience
Work History
Pre-Arrangement Insurance Specialist
Selected Funeral and Life Insurance Company, SFLIC
01.2014 - Current
- Improved client satisfaction by efficiently processing insurance claims.
- Verified insurance documents for accuracy, ensuring compliance with regulations.
- Enhanced policy renewals by communicating effectively with clients.
- Streamlined documentation process for reducing administrative errors.
- Processed claims to facilitate timely payouts and customer retention.
Licensed Funeral Director
Hot Springs Funeral Home
03.2000 - Current
- Managed all aspects of funeral services, ensuring that each event ran smoothly from start to finish.
- Streamlined communication between family members, clergy, and other involved parties to ensure seamless coordination of funeral services.
- Mentored junior staff members in proper procedures for embalming preparation, fostering an environment of continuous learning within the team.
- Navigated complex legal processes related to death certificates, permits, and other necessary documentation for each funeral service.
- Assisted families in selecting appropriate merchandise such as caskets or urns based on their preferences and budget constraints.
- Conducted thorough follow-ups with families after funeral services were completed to gather feedback and continually improve service offerings.
Education
High School Diploma -
Cutter Morning Star
Hot Springs, ARAssociate of Science - Funeral Director Rules, Laws And Regulations
National Park College
Hot Springs, AR03-2013
Skills
- Insurance policies
- Claim processing
- Risk assessment
- Customer service
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
- Certified Veteran Funeral Services Provider (CVFSP) - Veterans Funeral Care.
- International Conference of Funeral Service Examining Boards License – International Conference of Funeral Service Examining Boards.
- Arranger Training Certificate – Selected Independent Funeral Homes Educational Trust.
- Professional Membership in the National Funeral Directors Association (NFDA) – NFDA.
- Certified Funeral Service Practitioner (CFSP) - Academy of Professional Funeral Service Practice.
Accomplishments
- Coordinated and conducted over 100 military funerals.
- Conducted multipal pre-need counseling sessions.
- Reversed the decline of a failing business through exemplary customer service and an extensive renovation of the funeral home.
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteImportant To Me
Work-life balancePersonal development programsHealthcare benefitsWork from home optionPaid sick leave401k matchPaid time offCareer advancementCompany Culture4-day work weekInterests
Timeline
Pre-Arrangement Insurance Specialist
Selected Funeral and Life Insurance Company, SFLIC
01.2014 - Current
Licensed Funeral Director
Hot Springs Funeral Home
03.2000 - Current
High School Diploma -
Cutter Morning Star
Associate of Science - Funeral Director Rules, Laws And Regulations
National Park College
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