Amanda Carpenter
Port Charlotte
Summary
Dynamic professional with extensive experience at HCA Florida Fawcett Hospital, excelling in cross-team collaboration and staff management. Proven track record in enhancing operational efficiency and resolving complex issues. Skilled in financial documentation and client relations, fostering strong connections to drive satisfaction and performance.
Knowledgeable Assistant Administrator proficient in managing documentation, inventory and communication. Advanced skills in conflict management and problem-solving. Offering 4 years of experience in a hospital settings.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant Administrator to the CFO and COO
HCA Florida Fawcett Hospital
Port Charlotte, FL
03.2022 - Current
- Arranged conference rooms and facilities to prepare for meetings.
- Maintained all office equipment and placed orders for materials in short supply to manage office supply inventory.
- Performed routine clerical tasks by scanning, filing, and copying documents.
- Kept track of [Doctor's Time Sheets] expenses, entered invoices, and helped with other accounting tasks.
- Keep up with Physicians Log to ensure we stay with in the stark law.
- Enter doctor's contracts into the system to prepare the contracts for legal review.
PBX Supervisor
HCA Florida Fawcett Hospital
Port Charlotte, FL
11.2021 - Current
- Operated switchboard and routed incoming calls to appropriate departments.
- Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Assisted colleagues with achieving task requirements, aiding team productivity and performance.
- Resolved customer issues and complaints promptly and politely, upholding satisfaction.
- Maintained accurate records of codes received.
- Kept high average of performance evaluations.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Completed bi-weekly payroll for PBX employees.
- Interceded between employees during arguments and diffused tense situations.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
Assistant General Manager
Eyeglass World
Cape Coral, FL, Fort Myers FL, Port Charlotte FL
10.2015 - 11.2021
- Handled cash accurately and prepared deposits.
- Resolved problems promptly to elevate customer approval.
- Motivated, trained, and disciplined employees to maximize performance.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Mentored and motivated team members to achieve challenging business goals.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Assisted in recruiting, hiring and training of team members.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Interacted well with customers to build connections and nurture relationships.
- Reported issues to higher management with great detail.
Financial Service Associate
Amscot - The Money Superstore
Venice, FL
03.2015 - 09.2015
- Developed and maintained strong relationships with clients to maximize satisfaction.
- Helped clients make informed decisions about financial future.
- Maintained updated records of all financial transactions to support traceability.
- Educated clients on process and risks of payday loans.
- Assisted clients with cashing third party checks, paychecks, and income tax checks.
- Studied financial documents to identify money laundering and financial scams.
Education
Bachelor of Arts - Health Care Administration
Keiser University University
Fort Myers, FL08-2026
Associate of Arts - Health Care Administration
Keiser University
Fort Myers, FL10-2024
High School Diploma -
Continental Academy
Miramar, FL01-2000
Skills
- Bi-weekly payroll
- Staff hiring
- Meeting facilitation
- Document control
- Travel arrangements
- Payroll processing
- Accounting
- Office administration
- File management
- Document preparation
- Scheduling appointments
- Calendar management
- Report generation
- Expense tracking
Certification
Notary Public
Basic Life Support Certificate
Timeline
Assistant Administrator to the CFO and COO
HCA Florida Fawcett Hospital
03.2022 - Current
PBX Supervisor
HCA Florida Fawcett Hospital
11.2021 - Current
Assistant General Manager
Eyeglass World
10.2015 - 11.2021
Financial Service Associate
Amscot - The Money Superstore
03.2015 - 09.2015
Bachelor of Arts - Health Care Administration
Keiser University University
Associate of Arts - Health Care Administration
Keiser University
High School Diploma -
Continental Academy