Amanda Carrasco
Midland
Summary
Proven track record in document management and customer service, exemplified at STL Engineers where I streamlined document retrieval processes and enhanced client satisfaction. Skilled in document scanning and efficient task completion, my bilingual abilities and strong work ethic have consistently improved operational efficiency and client retention.
Overview
4
4
years of professional experience
Work History
Document Controller
STL Engineers
07.2021 - Current
- Maintained document archive and file server of approved documents and drawings to provide easy traceability and retrievability.
- Scanned, filed and transmitted various documents and adhered to digital filing procedures.
- Maintained accurate records of all project-related documents, facilitating quick retrieval when needed.
- Provided support for document controls and worked with contract documents.
- Coordinated document exchange between departments, contractors, suppliers, and customers.
Service Crew Member
All American Chevrolet Of Midland
10.2020 - 07.2021
- Enhanced customer satisfaction by providing efficient and friendly service.
- Collaborated with team members to meet high standards of service during peak hours.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Handled cash transactions responsibly, ensuring accurate accounting for daily sales.
- Assisted team members with tasks, increasing overall efficiency and achieving improved customer satisfaction.
Agent Team Member
State Farm
05.2020 - 08.2020
- Efficiently managed multiple tasks simultaneously while ensuring all deadlines were met without compromising quality of work output.
- Streamlined the communication process for increased efficiency within the team through effective collaboration and information sharing.
- Effectively resolved client issues, preventing potential escalations and maintaining strong client retention rates.
- Enhanced customer satisfaction by providing exceptional service and support in a timely manner.
Education
High School Diploma -
Lee High School
Midland, TXNo Degree -
Midland College
Midland, TXSkills
- Document Management
- Document organization
- Document Scanning
- Records Management
- Bilingual
- Customer Service
- Strong Work Ethic
- Efficient task completion
- Cash Handling
Timeline
Document Controller
STL Engineers
07.2021 - Current
Service Crew Member
All American Chevrolet Of Midland
10.2020 - 07.2021
Agent Team Member
State Farm
05.2020 - 08.2020
High School Diploma -
Lee High School
No Degree -
Midland College
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