Amanda Cartwright
Chattanooga,TN
Summary
Dynamic bartender with a proven track record at multiple establishments, excelling in customer service and beverage preparation. Recognized for enhancing guest satisfaction and loyalty through effective communication and responsible alcohol service. A strong team player, adept at managing inventory and fostering a welcoming atmosphere, resulting in increased repeat clientele.
Overview
22
22
years of professional experience
Work History
Bartender/Server
Jokers Bar and Grill
Dunlap, TN
07.2015 - 04.2020
- Maintained cleanliness and organization of bar area to ensure compliance with health standards.
- Resolved customer complaints promptly to maintain high standards of service quality.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
Bartender/Server
Fox And Hound Bar And Grill
Chattanooga, TN
10.2009 - 06.2011
- Collaborated with kitchen staff to synchronize food and beverage orders for efficient service.
- Implemented promotional drink specials, boosting sales during peak hours through strategic marketing efforts.
- Resolved customer complaints promptly, fostering positive experiences and repeat business through effective communication skills.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Crafted and served a wide variety of beverages to enhance customer experience.
- Trained new staff on drink preparation, customer service, and operational procedures.
- Managed inventory levels, conducted stock checks, and ordered supplies as needed.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Bartender/Server
Buffalo Wild Wings
Hixson, TN
03.2004 - 10.2009
- Provided exceptional customer service to enhance guest satisfaction and loyalty.
- Mixed and served beverages accurately, adhering to standard recipes and quality guidelines.
- Managed bar inventory, ensuring availability of popular items while minimizing waste.
- Trained new staff on drink preparation techniques and customer interaction protocols.
- Monitored compliance with health and safety regulations, maintaining cleanliness and organization at the bar area.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Food Safety Trainer/Auditor
McDonald's
Dayton,Tn
05.1998 - 05.2006
- Delivered safety training sessions, enhancing employee awareness of health regulations and protocols.
- Conducted regular safety audits, identifying hazards and implementing corrective actions promptly.
- Collaborated with management to refine safety procedures, ensuring alignment with corporate policies and standards.
- Managed record-keeping processes related to employee training attendance, certifications, accident logs, and other pertinent information required by law or corporate policy.
Education
General Studies
Sequatchie County High School
Dunlap, TN06-2000
Skills
- Strong multitasking
- Responsible serving
- Customer service
- Patience and tolerance
Customer service
Highly reliable
Team player attitude
Clear and effective communication
Patience and tolerance
Responsible alcohol service
Payment processing
Handling difficult customers
Food service
Beverage preparation
Inventory
Food running
Changing beer kegs
ABC standards
Identification verification
Point of sale systems
Fast learner
Calm and composed
Timeline
Bartender/Server
Jokers Bar and Grill
07.2015 - 04.2020
Bartender/Server
Fox And Hound Bar And Grill
10.2009 - 06.2011
Bartender/Server
Buffalo Wild Wings
03.2004 - 10.2009
Food Safety Trainer/Auditor
McDonald's
05.1998 - 05.2006
General Studies
Sequatchie County High School