Amanda Casey
Bellevue,IL
Summary
Highly motivated, enthusiastic, and well organized individual seeking to leverage excellence customer care and communication skills in a professional environment.
Overview
17
17
years of professional experience
Work History
Billing Specialist
Trillium Place Pekin
Pekin
11.2023 - Current
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Researched and resolved billing discrepancies to enable accurate billing.
- Provided excellent customer service, developing and maintaining client relationships.
- Monitored customer accounts to identify and rectify billing issues.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Prepared and submitted monthly billing reports to management for financial overview.
- Responded to customer concerns and questions on daily basis.
- Used data entry skills to accurately document and input statements.
Bartender Shift Manager
Keps Sports Bar
Washington, IL 61571
03.2007 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.
- Set up bar for operation, obtained cash bank, and stocked service bar.
- Ensured accurate cash handling procedures were followed consistently throughout each shift to maintain financial accountability.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Improved customer satisfaction by delivering prompt and efficient service during busy shifts.
- Enhanced team productivity by delegating tasks and overseeing workflow in a fast-paced environment.
Education
Medical Coding Certification - Medical Coding
Midwest Technical Institute - East Peoria
East Peoria, IL05.2015
Diploma -
Washington Community High School
Washington, IL01.2000
Skills
- Billing systems and software
- Insurance Verification
- Invoice Processing
- Claims Processing
- Data entry proficiency
- Claim submission
- Denial Management
- Payment posting
- Medical coding knowledge
- Customer Engagement
- Month-end closing procedures
- Patient account management
- Record preparation
- Invoicing proficiency
- Research and due diligence
- Collections
- Billing and Invoicing
- Customer Service
- Account updating
- Customer service support
- Decision-Making
- Paperwork and documentation
Timeline
Billing Specialist
Trillium Place Pekin
11.2023 - Current
Bartender Shift Manager
Keps Sports Bar
03.2007 - Current
Medical Coding Certification - Medical Coding
Midwest Technical Institute - East Peoria
Diploma -
Washington Community High School