Amanda Casey
Clarksville,TN
Summary
Adept at maintaining confidentiality and streamlining office processes, I significantly enhanced customer satisfaction at Healthy Smiles by developing an effective feedback system. My strong organizational skills and adaptability, combined with a proven track record in policy enforcement and customer service, underscore my capability to excel in dynamic environments.
Overview
2025
2025
years of professional experience
Work History
Attendance Secretary
CMCSS
- Maintained confidentiality of student information by adhering strictly to FERPA guidelines when handling sensitive data.
- Collaborated effectively with other administrative staff members for seamless coordination during events such as report card distribution or parent-teacher conferences.
- Aided in upholding district policies on attendance while ensuring adherence to state regulations regarding compulsory education laws.
- Mitigated variety of student and parent complaints and problems daily.
- Ensured accurate record-keeping by diligently maintaining and updating attendance records in the school database system.
- Prepared work environment prior to arrival of staff and students.
- Demonstrated flexibility and adaptability by assisting with other administrative duties as needed, including front desk coverage and clerical tasks.
- Contributed to a positive school atmosphere by greeting students, staff, and visitors professionally and courteously each day.
Office Manager
Healthy Smiles
02.2022 - 03.2024
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
Office Executive
Edmonds Bonding Company
02.2007 - 02.2022
- Managed confidential documents, maintaining a secure filing system to protect sensitive information.
- Handled incoming calls professionally while directing inquiries appropriately according to departmental responsibilities.
- Provided hospitality and support to visitors and meeting attendees.
- Maintained client files and spreadsheets with office management software.
- Served as the point of contact for clients and vendors, providing exceptional customer service and professional relationship management.
- Provided administrative support during critical projects or initiatives under tight deadlines.
- Answered phone calls and directed inquiries to appropriate staff members.
- Streamlined office processes by implementing efficient organizational systems.
- Improved company communication by managing and updating internal databases.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Education
High School Diploma -
Central High School
Cunningham, TN05.2003
Skills
- Strong organization
- Scheduling appointments
- Data entry proficiency
- Calendar management
- Filing systems management
- Policy enforcement
- Document preparation
- Teamwork
- Multitasking and time management
- Customer service
- Problem-solving
- Accounting and bookkeeping
- Telephone and email etiquette
- Adaptability and flexibility
- Customer and client relations
- Decision-making
- Office administration
Timeline
Office Manager
Healthy Smiles
02.2022 - 03.2024
Office Executive
Edmonds Bonding Company
02.2007 - 02.2022
Attendance Secretary
CMCSS
High School Diploma -
Central High School