Amanda Castagnozzi
Newnan,GA
Summary
Personable and skilled in table arrangement, customer service and order placement. Motivated and energetic individual with 20 years of hands-on experience maintaining banquet services and functions. Strong communicator possessing outstanding multitasking and organizational abilities.
Friendly server with strong understanding of hospitality and food and beverage industries. Extensive knowledge of cuisine and food and wine pairings. Personable individual possessing strong work ethic and great flexibility. Dedicated to delivering positive customer experience through genuine hospitality.
Overview
13
13
years of professional experience
Work History
Lead Server/Bartender
Chili's Bar and Grill
Peachtree City, GA
09.2021 - Current
- Provided exceptional customer service to guests, resolving any issues that arose in a professional manner.
- Developed and implemented standard operating procedures for the restaurant's dining room operations.
- Greeted frequent visitors by name and explained new promotions.
- Ensured all food orders were accurate and delivered promptly to customers tables.
- Assisted with training new employees on proper table setting, menu knowledge, and customer service techniques.
- Maintained cleanliness in the dining room by wiping down tables, chairs, and other surfaces between seating's.
- Coordinated with kitchen staff to ensure smooth flow of orders from preparation to delivery at the table.
- Addressed customer complaints in an efficient and courteous manner while adhering to restaurant standards.
- Performed cashier duties such as taking payments from customers and making change accurately.
- Greeted guests with friendliness and professionalism.
- Effectively multitasked within fast-paced environment.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Controlled costs by minimizing waste and maximizing table turns.
- Processed guest checks using POS system accurately.
- Managed opening and closing duties to facilitate restaurant operations.
Server/Manager
Red Lobster
Newnan, GA
02.2018 - 08.2021
- Provided superior customer service by anticipating guests' needs and responding promptly to their inquiries.
- Trained, supervised and evaluated staff on proper service techniques, sanitation standards and menu items.
- Ensured compliance with all food safety regulations and established quality standards.
- Monitored inventory levels to ensure sufficient stock was available at all times.
- Resolved customer complaints in a professional manner while maintaining high level of customer satisfaction.
- Coordinated with kitchen staff to ensure timely delivery of orders to customers' tables. n
- Investigated and resolved complaints regarding food quality, service or accommodations.
- Collected cash sales from employees to properly tip each server after shift.
Server
Olive Garden Restaurant
Newnan, GA
06.2014 - 02.2018
- Took orders from customers accurately and in a timely manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Handled money transactions accurately while following company procedures for handling cash payments.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Greeted customers, answered questions and recommended specials to increase profits.
Server
Waffle House
Newnan, GA
10.2010 - 04.2014
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Monitored dining room for cleanliness and proper set-up at all times.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Handled money transactions accurately while following company procedures for handling cash payments.
Education
GED -
CUNY Prep
The Bronx, NY08-2010
Skills
- Problem-Solving
- Upselling Techniques
- Teamwork and Collaboration
- POS Systems
- Liquor, Wine, and Food Service
- Tableside Service
- Fine Dining
- Staff Training
- ServSafe Certification
- Strong Leadership
- Credit and Cash Transactions
- Customer Service
- Resourceful and Reliable
- Cash Handling
- Responsible and Trustworthy
- Relationship Management
- Attention to Detail
References
References available upon request.
Timeline
Lead Server/Bartender
Chili's Bar and Grill
09.2021 - Current
Server/Manager
Red Lobster
02.2018 - 08.2021
Server
Olive Garden Restaurant
06.2014 - 02.2018
Server
Waffle House
10.2010 - 04.2014
GED -
CUNY Prep