Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Isabela Urioste

Durham,NC

Summary

Experienced professional with a strong academic background and a decade of diverse experience in fast-paced, customer-focused settings. Proficient in customer relationship management, problem-solving, and effective communication. Possesses a variety of writing skills.

Overview

11
11
years of professional experience

Work History

Lead Server/Bartender

Juju
02.2019 - Current
  • Developed strong interpersonal and multitasking skills by providing high-quality service in a fast-paced, upscale environment.
  • Regularly managed 50+ guests per shift.
  • As a senior staff member, trained new employees and cultivated a healthy and productive team environment.
  • Demonstrated communication and problem-solving skills by navigating a variety of guest-specific requests and requirements.

Assistant/Crew Leader

Artistry in Plants
08.2018 - 02.2019
  • Assisted in coordination and design of local gardening and landscaping projects.
  • Implemented basic organizational systems for invoices and project management, streamlining company efficiency.
  • Prioritized client satisfaction by providing solutions/designs tailored to a variety of client needs.

Server

Metro 8 Steakhouse
01.2018 - 08.2018
  • Further enhanced customer service skills in a fine-dining environment.

Server

CRÚ Food and Wine Bar
11.2016 - 11.2017
  • Cultivated communication and presentation skills by guiding guests through complex food and wine pairings, enhancing guest engagement.
  • Participated in weekly staff-led training sessions, strengthening ability to learn quickly as well as cumulatively and apply knowledge in professional environments.
  • Managed private events for groups of up to 100 guests, communicating efficiently with other team members in order to ensure a smooth execution.

Server

Malaga Tapas and Bar
07.2015 - 07.2016
  • Trained new employees and managed inventory, demonstrating leadership and organizational skills.

Server

Parizade
10.2014 - 06.2015
  • Provided high-quality service in a fine-dining setting, honing attention to detail and professionalism.

Education

Bachelor of Arts - English and Comparative Literature, Philosophy

University of North Carolina
Chapel Hill, NC
05.2024

Associate of Arts -

Durham Technical Community College
Durham, NC
12.2021

Skills

  • Written and verbal communication
  • Organization and efficiency
  • Problem-solving
  • Attention to detail
  • Team leadership
  • Positive and friendly attitude
  • Customer service
  • Teamwork and collaboration

Languages

English
Spanish (conversational)

Timeline

Lead Server/Bartender

Juju
02.2019 - Current

Assistant/Crew Leader

Artistry in Plants
08.2018 - 02.2019

Server

Metro 8 Steakhouse
01.2018 - 08.2018

Server

CRÚ Food and Wine Bar
11.2016 - 11.2017

Server

Malaga Tapas and Bar
07.2015 - 07.2016

Server

Parizade
10.2014 - 06.2015

Associate of Arts -

Durham Technical Community College

Bachelor of Arts - English and Comparative Literature, Philosophy

University of North Carolina

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