JB MILLIGAN
Lake Stevens
Summary
Persuasive and self-motivated professional with a strong background in sales development and restaurant management. Experienced in both front-of-house leadership and back-of-house/kitchen operations, bringing an all-around understanding of restaurant and hospitality management. Skilled trainer with extensive experience mentoring staff in both the restaurant industry and sales teams. Proven ability to expand client networks, implement effective sales strategies, and deliver exceptional customer experiences. Recognized for exceeding sales targets, developing new business opportunities, and streamlining operations across diverse industries.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
Work History
Lead Server/Bartender
Flix Brewhouse
San Antonio
03.2024 - 06.2025
- Provided high-level guest service in a unique movie theater and brewery environment, balancing speed, accuracy, and hospitality in a fast-paced setting.
- Led server floor operations, ensured smooth service for large groups, and trained new team members.
- Assisted in bartending, including pouring and serving house-brewed beers, crafting mixed drinks, and learning bar operations.
- Maintained extensive knowledge of food menus, in-house craft beers, and cocktail offerings to deliver personalized recommendations and maximize guest satisfaction.
Sales Representative
Boost Media
Canyon Lake
10.2023 - 04.2025
- Developed and maintained relationships with clients to increase sales revenue.
- Analyzed customer needs and preferences to recommend appropriate products.
- Provided detailed product information to customers, including features, prices, and availability.
- Assisted customers in selecting products based on their needs and preferences.
- Provided product information to potential customers via phone, email, and online chat.
- Created detailed reports of sales activity. While maintaining a clean yet fun, social media presence.
- Provided technical support to customers using SaaS products.
- Created reports on daily, weekly and monthly ticket sales performance.
- Analyzed market trends and adjusted pricing accordingly to increase profitability.
- Worked closely with marketing teams to create effective advertising materials for events.
- Established long-term relationships with key contacts at client companies.
Sales Development /Marketing Manager
Statewide Remodeling
San Antonio
10.2019 - 09.2023
- Enhanced payroll management using advanced Excel skills, improving bonus allocation accuracy.
- Pioneered innovative marketing strategies that increased client engagement and retention.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Analyzed data to identify trends in customer behavior and develop plans accordingly.
- Identified and developed new markets for products or services.
- Analyzed customer data to identify trends, preferences, and opportunities for growth.
- Managed daily operations of sales department, including supervision of staff members.
- Implemented process changes to streamline sales department workflow.
- Develop sales training and sales strategies.
Sales/Marketing Manager Sales Development
Amazing Exteriors
San Antonio
02.2016 - 09.2019
- Door to Door Appointment setting/sales, walking/knocking/talking, sales/closing, sales/marketing calls.
- Locate and assign turf/routes.
- Conduct interviews/select new hires, train employees, motivate team.
- Drive team van/drop off/pick up team members from specific turf, leave/arrive in timely manner.
- Established relationships with industry influencers in order to drive brand visibility online.
- Analyzed market trends to identify new opportunities for product development and expansion into new markets.
- Collaborated with external agencies or freelancers to produce high quality visuals for digital platforms.
- Develop sales training to help build necessary skills for necessary personalities.
Catering Chef/Lead Line Cook/Sales Supervisor
The Grill at Highland Lakes
Lago Vista
08.2014 - 01.2016
- Run/oversee catering events (weddings), weekly catering prep.
- Confirm every item was sent/prepared properly for the event, cook gourmet food, serve food.
- Train employees, sell catering packages.
- Pack and drive catering van to scheduled events.
Kitchen Supervisor/Line Cook
Niki's Pizza
Round Rock
04.2011 - 07.2014
- Open/closed restaurant, schedule employees, train employees.
- Oversee kitchen, cook, clean, process inventory, to-go calls, cashier.
- Coordinated food preparation and cooking schedules for efficiency.
- Supervised kitchen staff to ensure smooth daily operations.
- Trained new employees on safe food handling practices.
- Managed inventory levels and ordered necessary supplies regularly.
- Enforced cleanliness and sanitation standards in the kitchen area.
Education
Business (BBA High School Diploma) - Business
Austin Community College
Austin, TX 09.2015 - 04.2019
Skills
- Organization
- Time management
- Sales management
- Door-to-Door
- Inventory management
- High ticket sales
- Customer service
- Active listening
- Sales development
- B2B
- Cost control
- CRM
- Clients Acquisitions
- Psychology
- Problem-solving
- Catering chef
- Saas
- Sales
- Handyman
- Marketing
- Computer skill
- Scheduling
- Relationship building
- Guest service
- Team leadership
- Menu knowledge
- Sales strategy development
- Customer relationship management
- Employee training
- Market analysis
- Problem solving
- Data reporting
- Effective communication
- Attention to detail
- Adaptability
- Food safety
- Strong leadership
- Verbal and written communication
Willing To Relocate
Arlington, WA
Timeline
Lead Server/Bartender
Flix Brewhouse
03.2024 - 06.2025
Sales Representative
Boost Media
10.2023 - 04.2025
Sales Development /Marketing Manager
Statewide Remodeling
10.2019 - 09.2023
Sales/Marketing Manager Sales Development
Amazing Exteriors
02.2016 - 09.2019
Business (BBA High School Diploma) - Business
Austin Community College
09.2015 - 04.2019
Catering Chef/Lead Line Cook/Sales Supervisor
The Grill at Highland Lakes
08.2014 - 01.2016
Kitchen Supervisor/Line Cook
Niki's Pizza
04.2011 - 07.2014