Amanda Castellanos
Westbury,NY
Summary
Adept at driving store performance and enhancing customer satisfaction, I leveraged staff training and development skills at Saks Off Fifth to surpass sales goals. My bilingual communication prowess facilitated seamless operations and inventory control, ensuring a responsive and efficient shopping environment. This approach not only improved customer service management but also optimized staff oversight and cash handling processes.
Overview
5
5
years of professional experience
Work History
Key Holder Supervisor
Saks Off Fifth
Westbury, New York
09.2023 - Current
- Recruited, interviewed and trained new key holders.
- Monitored store performance and identified areas for improvement.
- Tracked sales data to ensure accurate inventory levels.
- Provided employees with feedback on job performance.
- Performed daily cash management duties including deposits, audits.
- Analyzed weekly sales reports to identify trends or issues.
- Implemented loss prevention measures to protect against theft and fraud.
- Managed employee attendance records and monitored adherence to policy.
- Assisted customers in locating products throughout the store.
- Supervised cashiers during peak hours of operation.
- Responded promptly to customer inquiries regarding product availability.
- Supported the Store Manager in daily operations activities as needed.
- Supervised bank deposits and security procedures to support store opening and closing.
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
- Protected store assets by assisting with audits, routine cycle counts and physical inventory.
- Assisted customers with selecting jewelry pieces to match their individual styles.
- Maintained inventory of diamonds, precious stones and metals.
- Created merchandising plans based on customer buying habits and trends in the industry.
Pink/victorias Secret
Sales Associates
Garden City, New York
01.2022 - 08.2023
- Greeted customers, asked questions to determine their needs, and provided helpful advice.
- Observed customer service standards, such as product knowledge and checkout procedures.
- Reviewed store policies and procedures related to customer service.
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
Kitchen Staff Member
Wendys Restaurant
Jericho, New York
08.2019 - 01.2022
- Cleaned and sanitized work surfaces, equipment, utensils, dishes, or silverware.
- Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures.
- Stocked and replenished kitchen supplies and ingredients as needed.
- Cleaned dishes, pots, pans and utensils.
- Swept and mopped floors to maintain cleanliness in the kitchen area.
- Assisted cooks in preparing meals by washing vegetables and fruits, cutting meats and other tasks as needed.
- Received deliveries of food items and stored them properly.
- Disposed of garbage according to health regulations.
- Checked temperatures of freezers, refrigerators and hot holding units regularly to ensure food safety standards were met.
- Set up serving trays for events or parties.
- Served food during catered events or banquets as requested by supervisors or chefs.
- Operated dishwashers to sanitize dishes and silverware.
- Maintained a neat work station throughout shift hours.
- Followed all health code guidelines when handling food items.
- Organized storage areas for efficient access to items when needed.
- Restocked condiments on tables throughout restaurant dining room.
- Inspected kitchen equipment for proper functioning before use.
- Sanitized surfaces with approved cleaning solutions after each task was completed.
- Maintained inventory of kitchen supplies and equipment needs.
- Communicated effectively with co-workers regarding daily tasks assigned.
- Performed general maintenance duties such as replacing light bulbs and repairing broken equipment parts.
- Partnered with chef to cook food and comply with food preservation guidelines.
- Followed recipes and customer requests to prepare meals.
- Prevented spoilage or cross-contamination by storing food in designated containers and areas.
- Prepared garnishes to complement dishes on menu.
Education
High School Diploma -
Westbury High School
Westbury, New York07-2032
Skills
- Employee Scheduling
- Store operations
- Opening and closing coordination
- Staff Oversight
- Customer Service Management
- Cash Handling
- Customer Service
- Staff Training and Development
- Inventory Control
- Bilingual
- Communication Skills
Timeline
Key Holder Supervisor
Saks Off Fifth
09.2023 - Current
Pink/victorias Secret
Sales Associates
01.2022 - 08.2023
Kitchen Staff Member
Wendys Restaurant
08.2019 - 01.2022
High School Diploma -
Westbury High School