Amanda Castillo
Fountain,CO
Summary
I have been a dedicated CNA experienced in pediatric care for 12 years. I am now wanting to re enter the customer service field as I enjoy being around others and helping customers.
Overview
18
18
years of professional experience
1
1
Certification
Work History
CNA
MGA Homecare
Colorado Springs, CO
05.2014 - Current
- Experience with pediatric special needs patients.
- Provided compassionate care to patients, enhancing their comfort and well-being.
- Monitored vital signs, ensuring timely reporting of changes to healthcare team.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Administered daily personal care routines to enhance patient comfort and well-being.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
Cashier/Customer Service Representative
Target
Waukegan, IL
06.2010 - 09.2010
- Processed customer transactions efficiently using POS systems.
- Assisted customers with product inquiries and service-related issues.
- Maintained cleanliness and organization of checkout areas to enhance shopping experience.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
Assistant Manager
Lil Caesars
Summerville, SC
06.2008 - 02.2010
- Supervised daily operations, ensuring adherence to company standards and procedures.
- Trained and mentored staff on customer service excellence and operational efficiency.
- Monitored food safety protocols, ensuring compliance with health regulations and standards.
- Implemented inventory management practices, reducing waste and improving supply chain efficiency.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
High School Diploma -
Fort Dorchester High School
North Charleston, SCSkills
- Time management
- Customer service
- Compassion and empathy
- Pediatric care
Certification
- CNA - Certified Nurse Assistant
- CPR Certified
Timeline
CNA
MGA Homecare
05.2014 - Current
Cashier/Customer Service Representative
Target
06.2010 - 09.2010
Assistant Manager
Lil Caesars
06.2008 - 02.2010
High School Diploma -
Fort Dorchester High School