Amanda Castillo
Results-driven hospitality professional with a strong background in premium guest services, sales, and team leadership. Experienced in managing client relationships, coordinating high-volume event operations, and delivering exceptional customer experiences that drive satisfaction and repeat business. Skilled at leading cross-functional teams, resolving complex service challenges, and identifying opportunities to increase revenue while maintaining the highest standards of hospitality. Bilingual in English and Spanish with a passion for creating memorable experiences and building meaningful customer relationships.
Work History
Premium Suites Administrator
2 Years 8 Months- Served as primary liaison for premium clients, addressing inquiries and resolving service issues to enhance client satisfaction.
- Orchestrated event logistics across premium hospitality culinary and operations teams, overseeing 50+ client orders per event.
- Compiled event documentation, menus, suite materials, and invoices while overseeing operational communications and prioritizing tasks under tight deadlines.
- Delivered exceptional customer service to internal and external clientele by ensuring prompt response times and effective issue resolution.
Assistant Sales Manager
7 Months- Produced comprehensive sales reports that drove informed business decisions. Streamlined customer record management to improve operational accuracy. Maximized CRM system utilization to elevate business processes and reporting outcomes.
- Managed administrative functions for team of 8, ensuring effective reporting and communication to optimize operational workflows.
- Contributed to the creation of comprehensive sales strategies designed to boost market share and improve customer interaction.
- Facilitated enhanced engagement in Hispanic market to strengthen community connections through effective relationship-building and outreach efforts.
Retail Sales Consultant
7 Months- Drove significant sales results in wireless, fiber, TV and accessories, consistently outperforming targets by 100% to 150%.
- Consistently delivered outstanding sales results and superior customer service, culminating in a well-deserved promotion.
- Utilized Salesforce to enhance customer relationship management, ensuring timely follow-up on sales opportunities.
- Assisted customers in selecting products that met their specific needs and preferences.
Education
Bachelor of Arts - Mass Communication
Skills
Awards
"Creative Carry"
"Top Retail Sales Consultant"
"Top Performing Store"
"Customer Service Excellence Award"
"Enrollment Goal Achievement Award"