AMANDA CASTLEMAN
Burleson,TX
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
28
28
years of professional experience
Work History
Front End Coach
Walmart
01.2022 - 04.2023
- I started with Walmart in 2008-August 2021, returning in January 2022.
- Have held multiple leadership positions at Walmart, with the most recent being Front End Coach.
- Interacted well with customers and associates to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Customer service representative
Acme Brick Company
09.1995 - 05.2008
- Entered orders into company data base for builders as well as inside and outside sales representatives.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
GED -
Skills
- 26 years of combined customer service experience as
- Retail and merchandising
- Organization and Time Management
- Good Telephone Etiquette
- Analytical and Critical Thinking
- Decision-Making
- Self-Motivated
- Attention to Detail
- Data Entry
- Problem-Solving
- Flexible and Adaptable
- Multitasking Abilities
- Teamwork and Collaboration
- MS Office
Timeline
Front End Coach
Walmart
01.2022 - 04.2023
Customer service representative
Acme Brick Company
09.1995 - 05.2008