Amanda Castro
Ormond Beach
Summary
Dedicated server with strong customer service skills, adept at managing multiple tables and ensuring guest satisfaction. Committed to delivering quality experiences and maintaining a clean, organized environment. Fast learning, adaptable, and works well with others to ensure a smooth shift.
Overview
25
25
years of professional experience
Work History
Server/Bartender
Chili's Bar and Grill
Ormond Beach, FL
02.2024 - Current
- Delivered exceptional customer service by promptly addressing guest needs and inquiries.
- Managed multiple tables efficiently, ensuring timely order delivery and guest satisfaction.
- Collaborated with kitchen staff to coordinate food preparation and presentation for optimal quality.
- Worked with POS system to place orders, manage checks, and help customers cash out in a timely manner.
- Maintained a clean and orderly work environment and space during shift.
- Prepared drinks according to recipes and to spec.
Server/Bartender
TGI Fridays
Ormond Beach, FL
07.2022 - 01.2024
- Trained new staff on menu knowledge, service standards, and operational procedures.
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail.
- Provided excellent service while also maintaining multiple tables during shift.
Server/Togo/Expo/Host
Chili's Bar and Grill
Ormond Beach, FL
06.2018 - 09.2021
- Greeted Guests and followed a seating chart to seat guests promptly, whilst also maintaining a rotation with the servers. Keeping them organized and well informed.
- Working with the kitchen to ensure that food was to quality and to spec and making sure items went out hot and ready.
- Taking togo orders over the phone, cashing out customers, ringing in orders, and making sure that all togo orders went out complete.
- Delivered exceptional customer service by promptly addressing guest inquiries and ensuring satisfaction.
- Managed multiple tables efficiently, maintaining high standards of service during peak hours.
Ice Scream Sprcialist/Server
Cone Cottage
Crete, IL
04.2001 - 09.2013
- Delivered exceptional customer service in fast-paced dining environment.
- Trained new servers on menu offerings and best service practices.
- Prepared orders to spec and sent out orders complete.
- Used a cash register to ring in orders and process payments.
- Demonstrated multitasking and organizational skills.
- Used my team working skills during shift to ensure that our shifts went smoothly.
Education
No Degree - Education
Eastern Illinois University
Charleston, ILHigh School Diploma -
Crete Monee High School
Crete, IL05-2008
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Team collaboration
Timeline
Server/Bartender
Chili's Bar and Grill
02.2024 - Current
Server/Bartender
TGI Fridays
07.2022 - 01.2024
Server/Togo/Expo/Host
Chili's Bar and Grill
06.2018 - 09.2021
Ice Scream Sprcialist/Server
Cone Cottage
04.2001 - 09.2013
No Degree - Education
Eastern Illinois University
High School Diploma -
Crete Monee High School