Amanda Catalan
Edison
Summary
Accomplished Operations Manager with a track record of improving efficiency and maintaining service standards. Strong capabilities in team collaboration and safety protocol implementation, dedicated to achieving business objectives and enhancing customer satisfaction. Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development. Results-driven Operations Manager with expertise in supervision, inventory management, and quality assurance. Proven ability to enhance workflow efficiency and implement safety protocols to boost team performance and customer satisfaction. Dynamic professional with extensive experience in managing daily operations of auto repair facilities. Skilled in optimizing staff scheduling, enhancing customer relations, and implementing quality control measures. Committed to fostering a collaborative environment that drives operational success.
Overview
16
16
years of professional experience
Work History
Operations Manager
Reyes Auto Repair inc
Philadelphia
01.2024 - 06.2025
- Managed daily operations of auto repair facility to ensure efficiency.
- Oversaw staff scheduling and assignment to optimize workflow.
- Coordinated inventory management and procurement for auto parts.
- Implemented safety protocols and training for all employees.
- Facilitated communication between technicians and management for seamless operations.
- Trained new employees on company procedures and best practices in repairs.
- Developed quality control measures to maintain service standards in repairs.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Managed scheduling, training and inventory control.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
Coater Operator
ITW Specialty Films
Cranbury
08.2018 - 07.2023
- Machine Operations: Proficiently set up, operated, and performed changeovers on coating machines to achieve production targets.
- Multi-Station Setup: Demonstrated expertise in setting up multi stations, changing cylinders and rollers, and adjusting temperature settings to optimize production processes.
- Quality Assurance: Conducted regular visual inspections of materials, inspecting heads for wrinkles, pinching, whip marks, lines, dust spots, and blade lines to ensure product quality.
- Start-Up Procedures: Executed start-up tests and maintained vigilance throughout operations to identify and address any issues promptly.
- Documentation: Reviewed, updated, and maintained accurate production, quality, and inventory documentation, ensuring compliance with company standards.
- Material Handling: Proficiently handled material using forklifts, electric and manual pallet jacks, ensuring smooth workflow in a fast-paced manufacturing environment.
- Safety Compliance: Strictly adhered to safety regulations, contributing to a safe working environment for all team members.
- Cross Training: Successfully cross-trained on different machines and batch-making processes, providing versatility in production operations.
- Operated coating machines for film production following safety protocols.
- Monitored and adjusted equipment settings to maintain product quality.
- Conducted routine maintenance on coating machinery to ensure optimal performance.
- Collaborated with team members to troubleshoot operational issues effectively.
- Maintained accurate records of production runs and equipment performance data.
- Trained new operators on machine operation and safety procedures.
- Ensured compliance with industry standards and company policies during production.
- Cleaned and maintained all coating equipment including filters, hoses, guns, pumps. regularly.
- Operated multiple types of coating machinery such as electrostatic sprayers, dip tanks, and rotary bell machines.
Operations Manager
Joses Auto Repair inc
Hamilton
06.2017 - 08.2018
- Managed daily operations of auto repair facility to ensure efficiency.
- Oversaw staff scheduling and assignment to optimize workflow.
- Coordinated inventory management and procurement for auto parts.
- Trained new employees on company procedures and best practices in repairs.
- Developed quality control measures to maintain service standards in repairs.
- Resolved customer inquiries and complaints to enhance service experience.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Managed scheduling, training and inventory control.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Production Technician
Design for health
Las Vegas
08.2014 - 05.2017
- Dispensed blend, powder fill, kits, encapsulation
- Operated machinery for efficient production of health products.
- Maintained equipment to ensure optimal performance and safety standards.
- Assisted in quality control inspections to uphold product integrity.
- Collaborated with team members to streamline production workflows.
- Trained new employees on safety protocols and operational procedures.
- Documented production processes and maintained accurate logs for compliance.
- Maintained a clean and safe work environment by adhering to all safety regulations.
- Assisted in the set-up and operation of production equipment.
- Trained new personnel in operating procedures for various pieces of production equipment.
- Set up and operated production equipment according to daily work orders and safety procedures.
Assistant Manager
Jack in the box
Las Vegas
04.2009 - 12.2014
- Inventory of merchandise for store -make employees scheduled for the week -assisted in complaint calls.
- Assisted in managing daily operations and staff schedules.
- Trained new team members on service protocols and food safety standards.
- Oversaw inventory management and ensured stock levels met demand.
- Collaborated with the management team to improve customer service initiatives.
- Handled customer complaints and resolved issues promptly and effectively.
- Monitored employee performance and provided constructive feedback regularly.
- Implemented promotional campaigns to enhance product visibility and sales.
- Ensured compliance with health regulations during food preparation processes.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
Distribution Supervisor
Inovatex
Las Vegas
03.2011 - 07.2014
- Shipping, receive, inventory, forklift
- Supervised daily distribution operations to ensure timely order fulfillment.
- Coordinated with team members to optimize workflow efficiency and productivity.
- Managed inventory levels using advanced tracking systems for accurate stock control.
- Trained new staff on safety procedures and company policies in warehouse operations.
- Implemented process improvements to streamline distribution activities and reduce delays.
- Oversaw loading and unloading of shipments to maintain operational safety standards.
- Communicated with suppliers to resolve issues related to product delivery schedules.
- Conducted regular inspections of equipment to ensure proper functionality and safety compliance.
- Ensured compliance with all applicable laws, regulations, policies and procedures.
- Monitored inventory levels, identified stock shortages, and ordered new materials as needed.
- Analyzed supply chain operations to identify opportunities for cost reduction initiatives.
- Verified accuracy of incoming orders against purchase orders and invoices before delivery to customers.
- Developed strategies to improve operational efficiency and reduce operating costs.
- Collaborated with logistics teams to manage shipping schedules and deliveries.
- Implemented process improvements to streamline workflow processes throughout the organization.
- Investigated potential solutions when faced with unexpected delays or disruptions in services.
- Coordinated with vendors regarding any discrepancies related to product availability or pricing.
- Reviewed order fulfillment documents such as packing slips prior to shipment release.
- Performed regular audits of warehouse facilities to ensure safe working conditions are maintained.
- Managed relationships with carriers and couriers responsible for transporting goods between warehouses.
- Supervised and coordinated daily activities of warehouse personnel to ensure efficient operation.
- Trained staff on proper use of equipment, safety protocols, and operational procedures.
- Oversaw loading, unloading of products from vehicles at designated warehouses, locations.
- Supervised activities of workers engaged in receiving, storing, testing, and shipping products to maintain operational efficiency.
- Analyzed invoices, work orders, consumption reports and demand forecasts to estimate peak delivery periods and issue work assignments.
Education
Physical Education - Sport Teacher
Guatemala
Escuintla, Guatemala, Guatemala01.2007
Skills
- Experienced driver of a forklift
- Powder fill
- Supervisor
- Assisted manager
- Prepared foods
- New product introduction strategies
- Speaking
- Dispensed blend
- Encapsulation
- Received orders
- Shipping
- Inventory
- Customer relations specialist
- Organized
- Machine setup and operation
- Changeover management
- Quality inspection
- Production documentation
- Material handling (forklift, pallet jacks)
- Safety compliance
- Cross-training
- Maintenance and cleaning
- Inventory management
- Quality control
- Staff training
- Customer relationship management
- Process improvement
- Problem solving
- Effective communication
- Time management
- Leadership skills
- Customer service
- Invoice processing
- Maintaining compliance
- Team collaboration
- Conflict resolution
Languages
English, Spanish
Professional
Websites
Timeline
Operations Manager
Reyes Auto Repair inc
01.2024 - 06.2025
Coater Operator
ITW Specialty Films
08.2018 - 07.2023
Operations Manager
Joses Auto Repair inc
06.2017 - 08.2018
Production Technician
Design for health
08.2014 - 05.2017
Distribution Supervisor
Inovatex
03.2011 - 07.2014
Assistant Manager
Jack in the box
04.2009 - 12.2014
Physical Education - Sport Teacher
Guatemala