Amanda Cetta
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team and client goals.
Overview
5
5
years of professional experience
Work History
Care Manager
MonmouthCares
09.2023 - Current
- Improved child well-being by implementing individualized case management plans.
- Collaborated with families to create and maintain safe home environments for optimal child development.
- Enhanced communication between service providers, ensuring streamlined support for children and families.
- Monitored progress of children under care, adjusting case plans accordingly for maximum results.
- Conducted comprehensive assessments to identify specific needs and appropriate services for each child.
- Advocated for children''s rights in court proceedings, ensuring the best interests were always prioritized.
- Coordinated multidisciplinary team meetings to review cases and develop comprehensive strategies for child success.
- Provided crisis intervention and support during emergency situations, maintaining child safety and welfare at all times.
- Maintained timely documentation of case activities, enabling accurate tracking of progress and outcomes.
- Offered guidance and support to parents, empowering them to make informed decisions regarding their child''s care plan.
- Connected families with financial assistance programs, improving their ability to meet basic needs and reduce stressors on the family unit.
Lead Patient Access Associate
Centrastate Healthcare System
01.2023 - 08.2023
- Liaised with other healthcare administrators to develop comprehensive workflows and provide highest quality of care.
- Recruited, hired and trained staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Created, and maintained staffing schedule.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Helped address patients complaints through timely corrective actions and appropriate referrals.
Youth Mentor
YMCA Of Greater Monmouth County
01.2022 - 05.2023
- Provided guidance and recommended coping mechanisms for youth dealing with difficult issues.
- Introduced students to positive and creative outlets such as drawing and poetry.
- Counseled students regarding educational issues such as truancy, study habits and career planning.
- Built lasting relationships with youth and parents or guardians.
- Planned and executed productive self-esteem building activities to promote personal growth and daily living skills.
- Monitored clients' progress and tracked client services to provide crisis interventions.
Peer Support
CSPNJ, Transition Mission Trenton Psychiatric Hospital
09.2020 - 05.2021
- Operated under the supervision of the wellness center's manager and wellness center team.
- Developed, and presented therapeutic group sessions.
- Created individualized treatment and wellness plans.
- Reached out to clients in the community via telephone.
- Engaged with inpatient clients by calling hospital units.
- Documented patient's progression with daily progress evaluations.
Emergency Room Receptionist
Centrastate Healthcare System
12.2018 - 01.2023
- Established each account in hospital registration system following all departmental procedures to ensure compliance with state and federal regulations and quality patient care
- Documented in computer system all communication with patients and/or family members.
- Greeted incoming visitors and patients professionally and provided friendly, knowledgeable service.
- Resolved patient and visitor problems and complaints.
- Answered central telephone system and directed called accordingly.
Education
Bachelor Of Science - Psychiatric Rehabilitation And Psychology
Rutgers School of Health Professions
Piscataway, NJ05.2023
Bachelor Of Science - Psychiatric Rehabilitation And Psychology
Kean University
Union, NJ05.2023
Associate Of Science - Psychosocial and Rehabilitation
Rutgers School of Health Professions
Piscataway, NJ05.2020
Associate Of Science - Psychosocial And Rehabilitation
Middlesex County College
Edison, NJ05.2020
Skills
- Active Listening
- Documentation Proficiency
- Problem-solving
- Progress Evaluations
- Strong Communication
- Time Management
- Organization
- Assessments/Intake Interviews
Timeline
Care Manager
MonmouthCares
09.2023 - Current
Lead Patient Access Associate
Centrastate Healthcare System
01.2023 - 08.2023
Youth Mentor
YMCA Of Greater Monmouth County
01.2022 - 05.2023
Peer Support
CSPNJ, Transition Mission Trenton Psychiatric Hospital
09.2020 - 05.2021
Emergency Room Receptionist
Centrastate Healthcare System
12.2018 - 01.2023
Bachelor Of Science - Psychiatric Rehabilitation And Psychology
Rutgers School of Health Professions
Bachelor Of Science - Psychiatric Rehabilitation And Psychology
Kean University
Associate Of Science - Psychosocial and Rehabilitation
Rutgers School of Health Professions
Associate Of Science - Psychosocial And Rehabilitation
Middlesex County College