Meranda Jenkins
Tolono,IL
Summary
Detail-oriented professional with extensive experience in patient care coordination and staff training. Known for effective communication, problem-solving, and commitment to enhancing patient outcomes through collaborative care strategies.
Professional with strong background in care coordination. Skilled in patient advocacy, healthcare planning, and resource management. Known for effective team collaboration and achieving measurable results. Adaptable to changing needs with robust communication and organizational skills. Reliable and focused on delivering high-quality care outcomes.
Overview
4
4
years of professional experience
Work History
Care Coordinator
Memory Haven of Tolono
Tolono, IL
04.2026 - Current
- Coordinated patient care plans to enhance communication among healthcare providers and families.
- Assisted clients in accessing community resources for improved health outcomes.
- Organized and scheduled appointments, ensuring efficient use of time and resources.
- Documented patient progress notes to maintain accurate records for healthcare teams.
- Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
- Advocated for patients'' rights within the healthcare system, working diligently to address concerns or barriers to care.
- Improved communication among healthcare providers, streamlining the coordination of services for patients.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Advocated for patients during care team discussions, ensuring their preferences and needs were prioritized.
- Improved care team communication with implementation of centralized information system.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Developed and delivered training materials to enhance employee onboarding experience.
- Assisted in evaluating training effectiveness through feedback collection and analysis.
- Supported new hires by providing guidance on company policies and procedures.
- Collaborated with management to identify training needs and skill gaps within the workforce.
- Maintained training records to ensure compliance with organizational standards and regulations.
- Adapted training methods based on diverse learning styles of employees for better retention.
- Engaged in continuous learning to stay updated on industry best practices in employee development.
- Produced detailed training reports to comprehensively assess employee performance.
- Improved employee performance by developing and implementing customized training programs.
- Delivered in-house training sessions to existing employees to roll out new processes, rules and technologies.
- Supported and coached employees as part of successful training initiatives.
- Conducted regular evaluations of employee knowledge and skills, adjusting training strategies to close gaps.
- Tracked employees before, during and after training to verify attainment of training objectives.
- Promoted a positive learning environment through effective communication and motivational techniques.
- Prepared and updated training handouts, manuals and digital tutorials.
- Conducted skill gap analyses, determining the most critical areas for employee development initiatives.
- Collaborated with department heads to ensure training objectives aligned with organizational goals.
- Provided coaching and mentoring to employees.
- Developed filing systems that improved document retrieval efficiency.
- Handled incoming correspondence professionally and efficiently, directing messages to appropriate parties as necessary.
- Contributed to a positive work environment through proactive assistance and collaboration with colleagues across departments.
- Assisted in training new hires on company policies and procedures – fostering a more knowledgeable workforce capable of handling various tasks independently.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Informed and supported business leaders through consistent communication and administrative support duties.
Resident Care Aide
Memory Haven of Tolono
Tolono, IL
01.2026 - 03.2026
- Assisted residents with daily living activities, ensuring comfort and dignity.
- Monitored resident health and reported changes to nursing staff promptly.
- Maintained cleanliness and organization of resident living areas.
- Supported recreational activities, fostering engagement among residents.
- Implemented safety protocols to enhance resident well-being and security.
- Assisted residents with personal hygiene tasks, ensuring their dignity and comfort throughout the process.
- Managed challenging behaviors among residents using de-escalation techniques and positive reinforcement strategies.
- Enhanced resident well-being by providing compassionate care and support in daily activities.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Provided mobility assistance to residents as needed, including transferring between beds or chairs and aiding with ambulation around the facility.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Provided end-of-life care for residents, ensuring their comfort and dignity during their final days while offering emotional support to family members throughout the process.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Addressed family concerns regarding their loved ones'' welfare through open communication channels while maintaining confidentiality protocols as needed.
- Participated in ongoing staff training sessions to stay up-to-date on best practices in resident care provision within the industry standards.
- Promoted a safe living environment for residents by performing regular safety checks and maintaining cleanliness.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Facilitated social interaction among residents through group activities and events that fostered camaraderie within the community.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Furthered skills by actively taking part in employee training and taking classes to improve skills.
- Offered cognitive stimulation for residents by engaging them in meaningful conversations, games, or other activities tailored to their interests.
- Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Improved residents'' quality of life through consistent monitoring, documentation, and communication with healthcare providers.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Supported needs of 22+ residents under long-term care.
- Upheld infection control and prevention policies across different patient-facing areas.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
Owner/Operator
Promise Home Cleaning
Tolono, IL
01.2022 - Current
- Managed daily operations to ensure high-quality cleaning services and customer satisfaction.
- Developed and implemented operational procedures to enhance efficiency and service delivery.
- Developed and implemented operational strategies to enhance customer satisfaction and retention.
- Managed daily business operations, ensuring efficiency and quality in service delivery.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
- Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
- Interacted well with customers to build connections and nurture relationships.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Monitored production metrics to identify areas for improvement and enhance workflow efficiency.
- Increased overall product quality through meticulous attention to detail during operation processes.
- Consistently met or exceeded performance targets while maintaining strict adherence to health, safety, and environmental regulations.
- Upheld quality standards through regular inspections of completed products, addressing any inconsistencies immediately.
- Assembled products according to changing daily work orders and specific customer needs.
Education
High School Diploma -
Homeschooled
Fenton, MOSkills
- Case management
- Documentation
- Patient education
- Organizational skills
- Patient advocacy
- Medical terminology understanding
- Documentation proficiency
- Policy adherence
- Quality assurance
- Process improvements
- Progress monitoring
- Organizational standards
- Database coordination
- Problem-solving
- Time management
- Multitasking and organization
- Clear communication
- Team collaboration
- HIPAA compliance
- Active listening
- Verbal and written communication
- Client relationship management
- Conflict resolution
- Patient assessment
- Needs assessment
- Empathy and compassion
- HIPAA guidelines
- Critical thinking
- Patient safety
- Records management
- Patient care assessment
- Patient relations
- Decision-making
- Care delivery
- Certified in CPR/AED
- Training and mentoring
- Employee performance evaluations
- Administrative staff supervision
- Problem identification
- Risk mitigation
Timeline
Care Coordinator
Memory Haven of Tolono
04.2026 - Current
Resident Care Aide
Memory Haven of Tolono
01.2026 - 03.2026
Owner/Operator
Promise Home Cleaning
01.2022 - Current
High School Diploma -
Homeschooled