Amanda Chatman

• The acting person who acts as administrator on an as-needed basis.
• Follow all policies and procedures
• Responsible for the activities of the agency and its staff.
• Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
• Demonstrated proficient leadership skills to motivate employees and build competent teams.
• Collaborated with senior management to develop strategic initiatives and long term goals.
• Negotiated high-value contracts that maximized profitability while mitigating risks for the organization.
• Managed financial planning and budgeting processes, ensuring fiscal responsibility and maximizing return on investments.
• Established a culture of continuous improvement, fostering innovation and driving sustainable growth across the organization.
• Identified opportunities to improve business process flows and productivity.
• Ensured regulatory compliance at all times by implementing robust internal controls systems coupled with proactive monitoring mechanisms.
• Represented organization at industry conferences and events.
• Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
• Managed financial, operational and human resources to optimize business performance.
• Created succession plans to provide continuity of operations during leadership transitions.
• Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
• Oversaw financial management, ensuring fiscal responsibility and long-term sustainability for the organization.
• Monitored compliance with laws and regulations to protect organization from legal liabilities and penalties.
• Led organization through significant transition period, maintaining stability and focus on strategic goals.
• Maintains open communication with the Department of Intellectual and Developmental Disabilities DIDD/(DDA)/ECF, Independent Support Coordination agencies and other related provider agencies. Identifies and works to resolve problems as they arise.
• Maintains knowledge of the standards for the DIDD/DDA/ECF quality enhancement survey and the Department of Health survey and coordinates preparation for these surveys, as needed.
• Maintains working knowledge of the DIDD/DDA/ECF Provider Agreement requirements, the Standards for Home Care Organizations Providing Professional Support Services rules, agency policies and operating procedures.
• Develops and monitors/oversees compliance with agency policies and procedures.
• Assures all staff members are in compliance with maintaining professional licenses and training requirements.
• Provides oversight, education, and training to agency staff.
• Participates in and provides relevant training for staff to improve skills and knowledge in the area of providing supports and services for persons with intellectual and developmental disabilities, as needed.
• Oversees confidential personnel files.
• Assures confidentiality and maintenance of consumer files including the assurance of staff completing appropriate documentation as outlined in medical record policy.
• Exhibits a high degree of responsibility for confidential manners.
• In Service delivery to persons with intellectual/developmental and supervisory capacity.

• Seek to understand the individual in the context of their personal history, their social and family networks, and their hopes and dreams for the future.

• Support the individual in eating nutritious meals and snacks consistent with dietary needs, resting (by providing sleeping accommodations), daily self-care activities, leisure/recreation, education and working. Supports are provided according to the person's abilities and interests while ensuring privacy and dignity.

• Prepare, teach and assist the person in food preparation, and cleaning of the home.

• Honor the choices, preferences and culture of the person you support.

• Assist in providing opportunities for social, emotional and spiritual needs to be met.

• Assist with transportation and scheduling of all medical, therapy, vocational and recreational activities.

Ensure that the home environment is safe and in good condition.

• Implement services and supports to address goals identified through the Person Centered Plan. This includes medical, psychiatric, recreational, spiritual, and emotional needs.

• Assist the person supported by attending team meetings and facilitating communication related to individual needs, response to service and supports, and progress toward goals.

• Follow state guidelines specific to Family Model Services.

• In Service delivery to persons with intellectual/developmental and supervisory capacity

• Provide a stable home environment with 24/7 individualized care based on the needs of each resident
• Provide opportunities for individuals who want to experience independent living while still having access to the support services they need on a daily basis
• Maintains open communication with the Department of Intellectual and Developmental Disabilities (DIDD)/ECF, Independent Support Coordination agencies and other related provider agencies. Identifies and works to resolve problems as they arise.
• Maintains knowledge of the standards for the DIDD/ECF quality enhancement survey and the Department of Health survey and coordinates preparation for these surveys, as needed.
• Maintains working knowledge of the DIDD/ECF Provider Agreement requirements, the Standards for Home Care Organizations Providing Professional Support Services rules, agency policies and operating procedures.
• Develops and monitors/oversees compliance with agency policies and procedures.
• Assures all staff members are in compliance with maintaining professional licenses and training requirements.
• Provides oversight, education, and training to agency staff.
• Participates in and provides relevant training for staff to improve skills and knowledge in the area of providing supports and services for persons with intellectual and developmental disabilities, as needed.
• Oversees confidential personnel files.
• Assures confidentiality and maintenance of consumer files including the assurance of staff completing appropriate documentation as outlined in medical record policy.
• Exhibits a high degree of responsibility for confidential manners.
• Oversees the agency operating budget, as needed.
• Assumes other related responsibilities as required. Transport individuals
• Billing
• Notes
• Meal preparation/intro individual
• To meal prep
• PHS/EZpro
• Medication administration
• Life skills
• Job readiness
• Worked closely with organizational leadership and board of directors to guide operational strategy.
• Drove strategic improvements to enhance operational and organizational efficiencies.
• Aligned department vision, goals and objectives with company strategy to achieve consistently high results.
• Negotiated new annual contracts and service agreements with vendors to achieve prime pricing.
• Exercised appropriate cost control to meet budget restrictions and maximize profitability.
• Defined company roles and responsibilities to establish and enhance processes.
• Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
• Provided exceptional counseling, case management, education and job training to diverse client base.
• Interviewed, supervised and motivated Number staff members to achieve optimal productivity.
• Oversaw business-wide changes to modernize procedures and organization.
• In Service delivery to persons with intellectual/developmental and supervisory capacity

• Provided ongoing support to placed clients through regular check-ins, ensuring their success in new positions.
• Monitored labor market trends closely to ensure clients received the most up-to-date and relevant job search support.
• Increased job placements by developing customized employment plans for clients.
• Expanded the network of potential employers by attending industry events, conferences, and meetings regularly.
• Collaborated with case managers and service providers to address barriers to employment, leading to improved outcomes for clients.
• Facilitated successful job placements by negotiating competitive wages and accommodations for clients with disabilities.
• Developed comprehensive resource materials on various industries and career options for better client guidance during their job search journey.
• Enhanced client satisfaction by providing personalized coaching and support throughout the job search process.
• Boosted workplace readiness in clients by delivering informative workshops focused on essential soft skills such as communication, teamwork, problemsolving.
• Improved employer partnerships through regular communication and follow-up, ensuring successful long-term collaborations.
• Contributed to team efforts by sharing best practices and collaborating on initiatives aimed at improving overall program effectiveness.
• Implemented innovative marketing strategies to increase awareness of available services among potential clients and employers.
• Maintained detailed records of client interactions, progress, and outcomes to facilitate accurate reporting on program success.
• Organized impactful workshops on resume writing, interview skills, and job search strategies for clients seeking employment.
• Assisted clients in overcoming employment barriers through tailored interventions that addressed individual needs.
• Assisted clients in exploring career options and vocational goals.
• Mobilized case management system to document service delivery and case progress.
• Customized vocational exploration activities to identify self-determined rehabilitation needs and goals.
• In Service delivery to persons with intellectual/developmental and supervisory capacity

• Provide Case management for an assigned consumer caseload supported in programs
• Providing and implementing Actions and Outcome steps for the Individual Support Plan (ISP)
• Review /assist in collecting daily process notes and documentation
• Responsible for monthly progress reports
• Individual Support Plan (ISP) meetings
• Monitor Individuals
• Maintain all consumer records and compliances with applicable standards and policies/procedures
• Create, maintain and amend all DIDDs mandated tools, plans documentation required
• Human Rights Committee
• Supported Employment Job coaching
• Providing volunteering services for the consumer
• Administering Medication
• Plan/ Schedule activities monthly for individuals
• Special Olympics Registration
• Coaching all sports for individuals(flag football, soccer, basketball, track, bowling)
• Intake and Exit Interviews
• Staffing Staff
• Working with individuals with disabilities
• Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs.
• Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
• Evaluated treatment plans against individual goals and healthcare standards.
• Conducted training for educational staff to properly identify learning disabilities and remediation strategies.
• Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
• Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
• Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
• Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
• In Service delivery to persons with intellectual/developmental and supervisory capacity

• Review work orders and blueprints to ensure work is performed according to specifications
• Determine work assignments and procedures
• Complete production report for upper management
• Lead assemblers & train employees on job requirements
• Reviewed component quality to assess conformance with tolerances and remove unacceptable products.
• Kept work areas clean, organized and safe to promote efficiency and team safety.
• Trained new team members by relaying information on company procedures and safety requirements.
• Took on additional job duties during unexpected backlog, resulting in meeting project target date.
• Inspected equipment and conducted basic repairs to keep machinery operational.

Hire and supervise residence managers

• Develop an efficient staffing plan with residence manager or PA's
• Oversee implementation of policies as established by DMRS, as well as policies specific to each site
• Staff evaluations
• Maintained communication with local, area, regional, institution, ISC's, parents, family members, and other appropriate agency personnel
• Oversee budgets and establish accountability systems
• Scheduled ICAP meetings, Dr
• Appointments, etc
• Health passports
• Monthly Billing
• Monthly reviews
• Payroll
• Complied with local, state and federal laws regarding Medicare/Tenncare regulations policies and procedures.
• Gathered and organized printed materials required for program participation.
• Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
• Designed program implementation and maintenance plan.
• Organized and managed program development from conception through successful execution.
• Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
• Established strategic partnerships with external organizations, expanding program reach and impact.
• Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.

Led training sessions for staff and volunteers, fostering a knowledgeable and cohesive team environment.

• In Service delivery to persons with intellectual/developmental and supervisory capacity

• Responsible for supervision of staff
• Work assigned caseloads
• Evaluated performance for QA to identify training needs
• Develop & implement residential programming and over clinical services
• Assist in marketing and development of new business as assigned
• Project revenue and monitor monthly expenses, in conjunction with management
• Maintain knowledge of Medicaid standards and ensure compliance in terms of treatment interventions
• Oversee recruitment, including selecting, contracting, and termination of staff
• Oversee staff training and evaluation
• Working with individuals with disabilities
• Access/assigns intakes
• Monitor the daily census and any corresponding referral sources
• Process referrals, intakes, assessments, matching & placement of new clients
• Act as a liaison between consulting staff (psychologist, physicians, etc.) and mentor staff to ensure coordinated service delivery to patients
• Oversee appropriate interface with billing system and other operating units as necessary to meet company requirements including payroll for 24 employees.
• Designed program implementation and maintenance plan.
• Prepared monthly reports on sales trends for upper management.
• Organized and managed program development from conception through successful execution.
• Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.

• Supervise residents
• Implemented behavior plan
• Provided recreational activities for the youth
• Ensured program compliance with state agencies (DHR, DTS, Medicaid, GHFC)
• Enforced policies and procedures
• Managed finances
• Performed Medical billing
• Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs.
• Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
• Managed support services and fostered communication among social workers, therapists, hospital staff and patients.
• Participated in professional growth programs to support special education improvement efforts.
• Collaborated with external agencies to meet educational and transitional needs of students.
• Developed and implemented transition services plan to facilitate movement from school to activities.
• Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
• Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
• Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
• Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
• In Service delivery to persons with intellectual/developmental and supervisory capacity