Maintains a positive attitude and is passionate about constantly bettering own as well as the teams output. Efficient and precise with commitment to finishing jobs quickly and accurately. Skilled in document digitization and data organization for enhanced productivity.
Hi, I’m
Amanda Chavez
Transaction Specialist I
Chicago
Summary
Overview
7
years of professional experience
2
years of post-secondary education
Work History
JP Morgan ChaseChicago, United States
Transaction Specialist I
06.2019 - Current
Job overview
- Within the public sector lockbox processing division.
- Work in a dynamic environment and cater to ever-changing customer specific instructions.
- Complete paperwork, recognize discrepancies and promptly address for resolution when working with data entry.
- Established quick learning skills and strong versatility to move and support multiple departments depending on business needs.
- Maintain a presentable and clean working environment.
- Help train new employees.
North Eastern Illinois University, NEIUChicago, United States
IT Help Desk Agent
02.2019 - 08.2019
Job overview
- Organized Scantron tests – with their software which also included auto grading and preparing exams for returns.
- Prepared reports to send out to instructors.
- Helped re-image computers.
- Walked individuals through basic troubleshooting tasks.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
Evangelical Lutheran Church In America (ELCA)Chicago, United States
IT Help Desk Agent
03.2016 - 10.2016
Job overview
- Maintained and updated weekly inventory on equipment such as laptops and desktops.
- Learned to image and wipe leased hardware daily.
- Created documentation for processes from users with hardware and software issues.
- Assisted with new user setups.
- Helped with ticketing system- created and assigned.
- Documented support interactions for future reference.
Education
DeVry University, CHICAGOChicago, IL
Associates of Arts Degree from Web Graphic
Design
01.2011 - 01.2013
University Overview
Skills
Customer Communication
Timeline
Transaction Specialist I
JP Morgan Chase
06.2019 - Current
IT Help Desk Agent
North Eastern Illinois University, NEIU
02.2019 - 08.2019
IT Help Desk Agent
Evangelical Lutheran Church In America (ELCA)
03.2016 - 10.2016
DeVry University, CHICAGO
Associates of Arts Degree from Web Graphic
Design
01.2011 - 01.2013