Cherie Sermona
Grand Prairie,TX
Summary
Enthusiastic person with strong customer service skills who is trying to have a great career within the airline industry. Experienced in collaborating with diverse teams to achieve the operational goals of the company. Strong experience in financial planning and inventory management. Proficient in MS Office, facilitating effective communication and operational efficiency.
Overview
8
8
years of professional experience
Work History
Transaction Specialist I
JP Morgan Chase
08.2025 - Current
- Processed retail and credit card transactions for Chase customers using specialized equipment.
- Created outbound truck manifests and generated daily production turnover reports.
- Enhanced operational workflows across various internal business lines, including Retail and Card Services.
- Processed high-volume transactions accurately and efficiently for client accounts.
- Coordinated with internal teams to resolve transaction discrepancies swiftly.
Cook II
Sheraton Dallas Hotel
Dallas, Texas
08.2023 - 08.2025
- Logged HACCP compliance and monitored holding temperatures to ensure food safety.
- Assisted sous chef in daily operations, maintaining quality and efficiency in kitchen procedures.
- Ensured kitchen stocked with necessary ingredients for seamless meal preparation.
- Checked food temperatures prior to serving to uphold quality standards.
- Produced meals while adhering to safety and health regulations for safe dining experiences.
- Maintained sanitary food handling and storage practices to guarantee food safety.
- Organized kitchen workflow to enhance productivity and streamline operations.
Account Executive
L'Fisher Hotel Bacolod
10.2022 - 06.2023
- Coordinated hotel social events, managing schedules and reservations for optimal execution.
- Negotiated contracts with clients to ensure profitable outcomes for the company.
- Coordinated marketing initiatives to promote hotel services and special events.
- Cultivated long-lasting relationships with clients through effective communication and follow-up.
- Assisted clients in viewing hotel rooms to facilitate decision-making.
- Executed financial planning within client budgets, ensuring high-quality service delivery.
Event Coordinator Assistant
CLCR Wedding and Events Coordinator
12.2017 - 02.2020
- Assisting in Coordinating Events
- Created detailed reports outlining event planning progress, timelines, budgets, and other relevant information.
- Organize Event Schedule, Meetings, and Appointments
- Coordinating with other Event suppliers
- Coordinated vendor meetings to ensure seamless event logistics.
- Assisted guests throughout the duration of an event by providing directions or answering questions about available amenities.
- Responsible of ensuring to meet the satisfaction level of the clients throughout the whole Event
- Ensuring smooth and memorable event for the clients
- Orients and Trains Newly Hired Assistant Coordinator on their Job Scope
Education
Bachelor of Science - Hospitality Management
University of St. La Salle
Bacolod05.2022
Skills
- MS Office
- Culinary Skills
- Interpersonal Skills
- Communication Skills
- Customer relationship management
- Event coordination
- Financial Management
- Excel
- PowerPoint
- QuickBooks
- Inventory Management and Purchasing
- Problem-solving assistance
Timeline
Transaction Specialist I
JP Morgan Chase
08.2025 - Current
Cook II
Sheraton Dallas Hotel
08.2023 - 08.2025
Account Executive
L'Fisher Hotel Bacolod
10.2022 - 06.2023
Event Coordinator Assistant
CLCR Wedding and Events Coordinator
12.2017 - 02.2020
Bachelor of Science - Hospitality Management
University of St. La Salle