Adrian Sembrano De Guzman
Phoenix,AZ
Summary
Dynamic and compassionate individual with a strong background in communication and training seeking a challenging role as a Skills Coach. Possessing a genuine passion for helping individuals harness their talents and reach their fullest potential, I am eager to contribute my experience in coaching and mentoring towards fostering growth and development in others. With a proven track record of empowering individuals to overcome obstacles and achieve success, I am dedicated to creating a supportive and motivating environment to create personal and professional advancement. My eagerness to contribute to the role significantly aligns with my extensive experience, and I am ready to take on an elevated role within JPMorgan & Chase Co. where I can leverage my skills and expertise to make meaningful contributions to the organization's objectives.
Overview
4
4
years of professional experience
Work History
Transaction Specialist I
JP Morgan Chase
Tempe, AZ
01.2022 - Current
- Process and quality control high volume document transactions daily that include multiple tasks per transaction which involve non-routine research.
- Assist in facilitated classroom instruction for group up to 15 students.
- Provided feedback and guidance to 40+ operators on how to improve performance based on observations.
- Maintaining 99% accuracy and 120% productivity to ensure deadlines are being met and top-quality work is being produced.
- Abide by all applicable regulatory and department practices and procedures while driving risk and control initiatives through transparent communication and coaching to the team.
- Develop working knowledge of workflow in multiple functions and documentations to be able to improve and process work based on client specifications and standards.
Customer Service Representative
TransPerfect
Phoenix, AZ
10.2021 - 01.2022
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Prioritize 100+ incoming calls and emails daily, providing frontline customer support or assistance with product and service transactions.
- Developed strong customer relationships to encourage repeat business.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Verification Specialist
Veri-Tax
Tempe, AZ
09.2020 - 10.2021
- Maintained accurate records of employee verifications in accordance with company policy and applicable laws.
- Reviewed and evaluated employment applications to ensure accuracy and completeness of information provided.
- Developed and maintained relationships with a variety of employers to facilitate the verification process.
- Provided guidance on best practices for conducting background checks in accordance with company policy.
- Ensured timely completion of verifications by setting goals for each phase of the process and tracking progress towards those goals.
Education
Bachelor of Arts - Film And Media Studies
Arizona State University
Tempe, AZ05-2020
Associate of Arts -
Maricopa Community Colleges - Chandler-Gilbert Community College
Chandler, AZ12-2017
Skills
- Communication
- Detail Orientated
- Flexibility
- Quality Control
- Microsoft Office
- Coaching
- Problem Solving
- Critical Thinking
- Time Management
- Research
Accomplishments
- Portrait Recognition Award - March 2023
Timeline
Transaction Specialist I
JP Morgan Chase
01.2022 - Current
Customer Service Representative
TransPerfect
10.2021 - 01.2022
Verification Specialist
Veri-Tax
09.2020 - 10.2021
Bachelor of Arts - Film And Media Studies
Arizona State University
Associate of Arts -
Maricopa Community Colleges - Chandler-Gilbert Community College