Amanda Chinchilla
Palmdale,CA
Summary
Energetic professional offering wealth of experience in interacting with office staff and patient, supply restocking and scheduling appointments. Hardworking, educated and willing to go the extra mile to complete tasks.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Dental Receptionist
Aesthetic Smiles Family & Cosmetic Dentistry
11.2021 - 03.2023
- Assisted the clinic update any forms and schedule patients for their appointments,processed patient referrals and transfer requests.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff
- Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
- Obtained payments, Communicated with insurance companies and verify patient coverages, Assisted with medical coding and billing tasks.
- Performed various administrative tasks by filing, copying and faxing documents, Adhered to strict HIPAA guidelines.
Medical receptionist
Emerald Staffing
06.2021 - 11.2021
- Coordinated patient scheduling, check-in, check-out, processed patient referrals and transfer requests, checked patient histories, insurance, demographic, and payments for billing.
- Sent out the appropriate information to patients to log on for telehealth calls, take high volume incoming call, fax/store In-Outs medical documentation.
- Reorganized the providers schedule/Called patients to be rescheduled depending on the provider's request
- Help train new staff and answered any of their questions relating to their position.
- Fielded concerns surrounding patients and care, liaising between physician, patient, and insurance company.
- Supported office staff and operational requirements with administrative tasks.
Caregiver
Home Instead
02.2021 - 06.2021
- Transported individuals to events, medical devices and activities, medical appointments, and shopping trips.
- Provided assistance in daily living activities by dressing, feeding, grooming, bathing, and toileting patients.
- Documented vitals, self-administered medications,behaviors, documented patient health status changes to keep care team updated.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Built strong relationships with clients to deliver emotional support and companionship.
Office Assistant /Construction Site Assistant
R&O Chinchilla Inc.
07.2017 - 12.2020
- Assisted with payroll, and obtained permits
- Reviewed files, records and other documents to obtain information to respond to requests.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Purchased and maintained office supplies.
- Helped project managers develop work schedules for overall projects and individual stages.
Education
Certificate - Medical Billing And Coding
University of Antelope Valley College
Lancaster, Ca02-2024
Associate of Arts - Liberal Arts And Sciences-Social And Behavioral
Antelope Valley College
Lancaster, CA12-2022
High School Diploma -
Quartz Hill High School
Quartz Hill06.2015
Skills
- Bilingual
- Service Oriented
- EMR Experiance
- Appointment Scheduling
- Data Entry Experience
- Payment processing
- Excellent Multitasking capability
- Administrative support
- HIPAA compliance
- Issue resolution
Certification
- Certified Billing and Coding Specialist (CBCS) - National Healthcare Association.
Timeline
Dental Receptionist
Aesthetic Smiles Family & Cosmetic Dentistry
11.2021 - 03.2023
Medical receptionist
Emerald Staffing
06.2021 - 11.2021
Caregiver
Home Instead
02.2021 - 06.2021
Office Assistant /Construction Site Assistant
R&O Chinchilla Inc.
07.2017 - 12.2020
Certificate - Medical Billing And Coding
University of Antelope Valley College
Associate of Arts - Liberal Arts And Sciences-Social And Behavioral
Antelope Valley College
High School Diploma -
Quartz Hill High School
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