Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
Generic

Keyla Forteza

Naples

Summary

Dedicated professional with strong customer service skills and bilingual communication. Experienced in managing front desk operations and ensuring a welcoming environment for patients and guests.

Overview

3
3
years of professional experience

Work History

Dental Receptionist

complete dentistry of stero
Estero
02.2025 - Current
  • Answered incoming calls, scheduled appointments, and confirmed patient visits.
  • Maintained accurate records of patient treatment plans, medical histories, and financial transactions.
  • Created a welcoming environment for patients by providing exceptional costumer service at all times.
  • Managed front desk operations including scheduling appointments, collecting payments.
  • Ensured that all HIPAA regulations were followed while handling confidential patient information.

Host

Brio italian Grill
Naples
02.2024 - 12.2024
  • Greeted and seated guests, and escorted them to their table.
  • Managed reservations, waitlist, and special request for large parties.
  • Assisted with setting up banquet rooms for special events.
  • Maintaining cleanliness in the dining area, including wiping down tables and chairs between seatings.
  • Assisted with to-go orders.

Sales Associate

Vans Off The Wall
Naples
07.2022 - 12.2023
  • Helped customers choose products, and gave helpful advice.
  • Kept track of stock by restocking shelves, and checking what was available.
  • Handled sales accurately using cash registers and cash procedures.
  • Quickly answered customer questions, solved problems, and offered help.
  • Worked with team members to ensure customers had a good shopping experience.
  • Welcomed customers, and provided great customer service.
  • Cleaned and maintained the store to uphold a welcoming environment for shoppers.

Education

High School Diploma -

Barron Collier High School
Naples, FL
05-2024

Skills

  • Bilingual
  • Inventory control
  • Multitasking
  • Costumer service
  • Teamwork
  • Money handling
  • Product sales
  • Quick learner
  • Organization skills

Languages

English
Full Professional
Spanish
Native/ Bilingual

Accomplishments

  • Awarded Sales Associate of the Month multiple times for top performance.
  • Achieved highest sales among new hires within first month, surpassing seasoned associates.
  • Graduated with Honors; recognized for outstanding performance in AP courses.
  • Received multiple academic awards for excellence in advanced classes.

Timeline

Dental Receptionist

complete dentistry of stero
02.2025 - Current

Host

Brio italian Grill
02.2024 - 12.2024

Sales Associate

Vans Off The Wall
07.2022 - 12.2023

High School Diploma -

Barron Collier High School

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