Dolmari Ventura
Orlando,FL
Summary
Eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Skilled in insurance verification and bilingual communication. Motivated to learn, grow and excel in creating trust and efficiency. My approach has significantly improved office functionality and patient relations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Dental Receptionist
Coast Dental & Orthodontics
10.2022 - 02.2024
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Increased office efficiency with meticulous record-keeping of patient information, treatment plans, and payment history.
- Processed medical insurance claims and payments.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
Registered Chiropractic Assistant/Front Desk Medical Receptionist
Viva Wellness & Injury
01.2019 - 10.2020
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Greeted incoming visitors warmly and directed patients to appropriate areas to keep office running smoothly.
Education
Certificate of Technical Studies - Dental Assisting
Seacoast Career Schools
Manchester, NH07-2017
High School Diploma -
Manchester Central High School
Manchester, NH06-2015
Skills
- Phone and Email Etiquette
- Dental Terminology
- Excellent multitasking capability
- Appointment Scheduling
- Insurance Verification
- HIPAA Compliance
- Patient documentation
- Organization and Time Management
- Customer Service
- Bilingual
Certification
Radiology: Boston University
Certificate: Dental Assistant
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Dental Receptionist
Coast Dental & Orthodontics
10.2022 - 02.2024
Registered Chiropractic Assistant/Front Desk Medical Receptionist
Viva Wellness & Injury
01.2019 - 10.2020
Certificate of Technical Studies - Dental Assisting
Seacoast Career Schools
High School Diploma -
Manchester Central High School
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