Lisa I. Pires
Foxboro,USA
Summary
Bilingual Dental Assisting with clinical and administrative skills looking to pursue a position at a well respected office. Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.
Overview
1
1
Certification
Work History
Dental Receptionist
North Easton Dental Associates
Easton, MA
11.2024 - Current
- Scheduled patient follow-up visits for dentists or hygienists based on treatment plans provided by doctors.
- Received payments from patients for services rendered and recorded payment information into practice management software.
- Managed daily operations of the office including opening, closing duties, filing paperwork and managing incoming, outgoing mail.
- Monitored accounts to proactively identify aging balances and insurance payment problems in need of attention.
- Created a welcoming atmosphere for all visitors in the reception area by providing excellent customer service.
- Processed insurance claims forms timely and accurately according to company policy.
- Answered phone calls promptly and directed them to appropriate staff members or departments when necessary.
- Resolved customer issues promptly and professionally in accordance with company policies and procedures.
- Scheduled and confirmed patient appointments and consultations.
- Checked patients in and out for appointments and collected co-payments.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
Clinical Externship
- Completed 300 hours of clinical externship at three dental offices, in addition to participating in-class clinical laboratories
- Proficient in chairside assisting, providing support during dental procedures such as fillings, extractions, and root canals
- Deliver preventative care to patients, such as cleaning, fluoride treatment, and nutrition counseling
- Skilled in taking dental X-rays, ensuring proper positioning and exposure for accurate diagnosis
- Excellent communication skills demonstrated through patient education on oral hygiene techniques and post-operative care instructions
- Understand the importance of patient confidentiality and adhering to HIPAA regulations
- Proficient in administrative tasks, including telephone etiquette, recalls, insurance and billing
- Experienced in sterilizing instruments and maintaining a clean and organized dental operatory in compliance with infection control protocols
- Effective communicator with patients, providing clear instructions on oral hygiene practices and post-operative care
- Collaborative team player, working closely with dentists, hygienists, and administrative staff to ensure a smooth workflow and excellent patient experiences
Education
Dental Assisting Program -
Southeastern Technical Institute
South Easton, MA06.2024
GED -
Bristol Community College
Attleboro, MA08-2018
Skills
- Bilingual
- Microsoft Office Suite
- Dental terminology
- Data entry
- Customer and client relations
- Multitasking and prioritization
- Phone call answering
- Office administration
- Scheduling
- Insurance confirmation
- Billing software
- Insurance coverage verification
Certification
- DANB Certified Dental Assistant, 06/24
- American Heart Association CPR Certification, 245412134300
- Hazard Communication Compliance, 01/24
- Seizure Recognition and First Aid Certification, 47nmnoaIrh
- Ethics in Dentistry, 10/23
- Mandated Reporter Certification, 10/23
Timeline
Dental Receptionist
North Easton Dental Associates
11.2024 - Current
Clinical Externship
- DANB Certified Dental Assistant, 06/24
- American Heart Association CPR Certification, 245412134300
- Hazard Communication Compliance, 01/24
- Seizure Recognition and First Aid Certification, 47nmnoaIrh
- Ethics in Dentistry, 10/23
- Mandated Reporter Certification, 10/23
Dental Assisting Program -
Southeastern Technical Institute
GED -
Bristol Community College
Similar Profiles
Kaitlyn AllenKaitlyn Allen
Dental Office Manager at North Hunterdon Dental AssociatesDental Office Manager at North Hunterdon Dental Associates
Reynolds CoxReynolds Cox
Dental Assistant at North Macon Dental AssociatesDental Assistant at North Macon Dental Associates
Blanca BonillaBlanca Bonilla
Office Manager at North Ave Dental AssociatesOffice Manager at North Ave Dental Associates