AMANDA CHRISTIAN
Schroon Lake
Summary
Seasoned expert at planning function details, directing staff, and interacting with other industry professionals for clear communication
Experienced Banquet Manager with comprehensive knowledge of event planning and execution. Strengths include effective team leadership, customer service skills, and ability to manage multiple tasks simultaneously. Proven track record in improving operational efficiency while ensuring client satisfaction.
Overview
18
18
years of professional experience
Work History
Banquets manager
Sagamore Resort
Bolton Landing
04.2023 - Current
- Coordinated banquet event logistics to ensure smooth operations.
- Supervised staff to maintain high service standards during events.
- Maintain and order proper supply of product based on guest amount and experience.
- Billing and payment procedures completed at completion of individual events and functions.
- Developed event layouts and seating arrangements for optimal guest experience.
- Trained new staff on banquet procedures and service protocols.
- Assisted in budget planning and cost control for events.
- Ensured compliance with health and safety regulations during events.
- Communicated with clients to understand their event needs and preferences.
- Coordinated and monitored banquet operations to ensure quality service standards were met.
- Worked closely with other departments such as kitchen staff or housekeeping staff to ensure smooth operations during events.
- Organized and laid out buffet equipment, food displays, and other items.
- Resolved complaints from guests regarding services or facilities provided at banquets.
- Conducted regular meetings with catering staff members in order to review policies and procedures as well as discuss upcoming events.
- Ensured proper set up and tear down of banquet areas prior to and after functions.
- Supervised food delivery times , and quality to ensure satisfaction
Nurses Aide
Elizabethtown community hospital
Elizabethtown
01.2022 - 04.2023
Receptionist/Phlebotomist
HHHN
Schroon Lake
12.2019 - 04.2023
- Greeted visitors and directed them to appropriate departments.
- Answered multi-line phone system and routed calls efficiently.
- Managed appointment scheduling for staff and clients
- Provided blood draw services for clients and maintained client privacy
Banquet Server
Sagamore Hotel
Bolton Landing
08.2017 - 10.2019
- Responsibilities for this position included learning basic fine dining set up, as well as food and beverage buffet set up.
- I was responsible for pre setting for large groups and functions as well as maintaining products and services throughout.
- I was also responsible for training new employees on buffet and dinning set up.
- Within 18 months I received recognition for my work in the form of employee of the month.
- In this line of work self motivation and organization was key to efficiently setting functions in a timely manor.
- Served food and beverages to guests during events and functions.
- Assisted with the breakdown and cleanup of banquet areas post-event.
- Maintained cleanliness and organization of dining areas throughout events.
- Responded promptly to guest requests and inquiries during functions.
- Followed safety and sanitation guidelines while handling food and equipment.
- Assisted in the setup and breakdown of banquet tables, chairs, linens, and other equipment.
- Provided prompt, friendly service to all guests during banquets or catered events.
- Provided exceptional service to high volume of daily customers.
- Carried trays of food items from kitchen to dining areas.
Server and Manager
Witherbee's Carriage House Restaurant
Schroon Lake
04.2008 - 11.2017
- With this position I am required to set up necessary tools for service, in all areas.
- Check and maintain overall cleanliness and organization of work areas, assist in summer employment offers, and managing the schedule for staff hours.
- I provide, when necessary, assistance with customer grievances, and am well coursed in friendly customer service.
- I frequently assist in the creation of menus and sales.
- I oversee and manage the planning of large events, such as weddings or special occasion parties, and assist in transactions for not only the customer, but any outside services needed to ensure the satisfaction of an event.
- Within the years I have worked as a waitress I feel I have acquired a high standard of service I am able to offer to customers.
- I have assisted with the systems for hiring new staff and keeping in contact with our returning employees, and have learned to not only address and maintain situations with customers in a pleasant manner, but also employees.
- I have also assisted in establishing and maintaining a certain standard of serving, training, and procedures necessary for a smooth transition between serving customers.
- While employed at Witherbee's I have established many different customers who not only request my services, but join our establishment regularly to do so.
- I feel I have increased my ability to handle stressful situations with constant regard for the customer and attempt to provide the best service possible according to the situation.
- I have learned many different techniques to diffuse such situations, depending on the severity, and the attitude of the customer.
- I am able to multitask and remain calm, as in the service industry there is the need to serve and fulfill requests of numerous customers simultaneously.
- Even though serving may seem a redundant task, every interaction is unique and specific to the customer at hand.
- I have learned to read people well, and am able to appeal to them by adjusting my approach in assisting their needs.
- Provided excellent customer service in a fast-paced dining environment.
- Delivered meals to tables efficiently while ensuring guest satisfaction.
- Collaborated with kitchen staff to fulfill special requests and dietary needs.
- Processed payments accurately using the restaurant's point-of-sale system.
- Assisted in training new servers on restaurant procedures and standards.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Managed daily restaurant operations and staff scheduling.
- Oversaw inventory management and food ordering processes.
- Ensured compliance with health regulations and safety protocols.
Substitute Teacher K-12
Schroon Lake Central School
Schroon Lake
09.2015 - 06.2017
- 2nd, 4th, 5th, high school English, history, French, chemistry, gym class), cafeteria assistant, in school suspension supervisor, special education aide, and front desk receptionist.
Bank Teller
Glens Falls National Bank
Queensbury
01.2008 - 04.2009
- With Glens Falls National I assisted in transactions between the customer and bank, as well as performed data entry and establishment of services.
- I answered phones and customer questions or concerns with a calm and attentive manner.
- I assisted with filing organization an maintenance and assisted with sales and information of certain services.
- I traveled as needed, and attended meetings as required.
- With the training provided by Glens Falls National I was able to quickly and efficiently learn their computer data entry techniques and the methods for performing everyday services to the customer.
- While employed at Glens Falls National I feel I attended to the customers and fellow employees needs with respect, patience and an agreeable attitude.
- I acquired the ability to multitask and efficiently serve the customer, as well as provide information and services that may have better suited their needs.
Banquet Server
Sagamore Resort
Bolton Landing
- Responsibility's include setting up and maintaining buffets for large groups and functions and waiting table service.
Education
teaching -
SUNY Adirondack
Queensbury, NYSchroon Lake Central School
Schroon Lake, NYSkills
- Customer Service
- Training
- Sales
- POS
- Organizational Skills
- Event coordination
- Staff supervision
- Budget management
- Compliance assurance
- Client communication
- Customer service
- Problem resolution
- Team collaboration
- Time management
- Attention to detail
- Quality assurance
- Continuous operational improvement
- Food safety and sanitation
- Leadership qualities
- Weddings background
- Banquet setup
Additional Information - Training
- Customer service
- Organizational skills
- Cooking
- Food service
Assessments
Food Service: Customer Situations, Highly Proficient, 10/01/19, Ensuring customer satisfaction, prioritizing tasks, and suggesting products in a food service setting., https://share.indeedassessments.com/share_to_profile/6a14b897c8fc3f75864f5940677e190feed53dc074545cb7
Timeline
Banquets manager
Sagamore Resort
04.2023 - Current
Nurses Aide
Elizabethtown community hospital
01.2022 - 04.2023
Receptionist/Phlebotomist
HHHN
12.2019 - 04.2023
Banquet Server
Sagamore Hotel
08.2017 - 10.2019
Substitute Teacher K-12
Schroon Lake Central School
09.2015 - 06.2017
Server and Manager
Witherbee's Carriage House Restaurant
04.2008 - 11.2017
Bank Teller
Glens Falls National Bank
01.2008 - 04.2009
Banquet Server
Sagamore Resort
teaching -
SUNY Adirondack
Schroon Lake Central School