Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Amanda Churchin

Chicago,IL

Summary

Experienced multi-unit restaurant leader with over 19 years in the hospitality industry, currently overseeing training across 35+ locations. Strategic leader with deep expertise in driving business growth and fostering high-performance teams. Demonstrates a strong ability to navigate complex challenges and deliver impactful results. Adept at building collaborative environments and leveraging analytical skills to meet evolving demands. Recognized for exceptional communication, leadership, and problem-solving abilities.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Operations Training Partner

Shake Shack
03.2024 - Current
  • Led operational strategy to enhance customer service and streamline restaurant processes in 35+ locations.
  • Developed training programs for New Shack Openings focused on station training and retention, ensuring consistency in service quality.
  • Implemented performance metrics to assess team efficiency and drive continuous improvement initiatives at new and existing locations.
  • Monitored Operator's performance at the store level and provided feedback on areas of improvement.
  • Collaborate with GMs and cross-functional partners to support performance through scheduling, inventory oversight, labor planning, and consistent execution of brand standards.

New Shack Opening, Training Manager

Shake Shack
03.2022 - 03.2024
  • Led cross-functional teams to enhance operational efficiency and drive strategic initiatives at new store openings
  • Streamlined processes by identifying inefficiencies, resulting in improved workflow management.
  • Collaborated with senior leadership to define organizational goals and align resources accordingly.
  • Cross-trained existing employees to maximize team agility and performance.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.

Exempt Manager

Shake Shack
08.2015 - 03.2022
  • Oversaw daily operations to ensure high-quality service and customer satisfaction.
  • Developed and maintained standard operating procedures to improve consistency across locations.
  • Managed inventory levels and supply chain processes to minimize waste and reduce costs.
  • Led regular performance reviews, providing constructive feedback to foster employee development.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.

Lead Prep Cook

My Fit Foods
02.2013 - 07.2015
  • Supervised kitchen operations, ensuring adherence to food safety and sanitation standards.
  • Trained and mentored new staff on food preparation techniques and menu specifications.
  • Implemented quality control procedures to maintain consistency in meal presentation and taste.
  • Demonstrated adaptability by quickly learning new skills or techniques as required to meet evolving menu needs and kitchen demands.
  • Ensured timely preparation of meals by prioritizing tasks based on service flow and changing customer demands.

Lead Event Server/Bartender

Pink Avocado Catering
09.2010 - 06.2014
  • Delivered exceptional service to guests, ensuring a positive dining experience at events.
  • Collaborated with kitchen staff to coordinate timely food service and presentation.
  • Trained new servers on company standards and best practices for event execution.
  • Set up and dismantled event spaces efficiently, maintaining organization throughout the process.

Shift Manager

Freebirds World Burrito
02.2008 - 02.2011
  • Supervised daily operations, ensuring compliance with food safety and quality standards.
  • Trained and mentored staff on customer service excellence and operational procedures.
  • Resolved customer complaints effectively, fostering positive dining experiences and repeat business.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.

Education

High School Diploma -

Westwood High School
Austin, TX
05.2008

Skills

  • Guest relationship building
  • Talent recruitment
  • Strategic planning
  • Conflict resolution
  • Financial acumen
  • Active listening
  • Performance analysis
  • Knowledgeable in PowerPoint, Word, Excel
  • Operations management

Certification

ServSafe Certified

Timeline

Operations Training Partner

Shake Shack
03.2024 - Current

New Shack Opening, Training Manager

Shake Shack
03.2022 - 03.2024

Exempt Manager

Shake Shack
08.2015 - 03.2022

Lead Prep Cook

My Fit Foods
02.2013 - 07.2015

Lead Event Server/Bartender

Pink Avocado Catering
09.2010 - 06.2014

Shift Manager

Freebirds World Burrito
02.2008 - 02.2011

High School Diploma -

Westwood High School

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