Amanda Clay
Groveland
Summary
Proactive supervisor known for effective team building and decision-making skills. Experienced in overseeing daily operations, improving customer satisfaction, and driving accountability within the team to achieve outstanding results.
Overview
10
10
years of professional experience
Work History
Supervisor
Ross Dress for Less
Winter Garden, FL
07.2017 - Current
- Supervised team of associates to ensure efficient store operations and exceptional customer service.
- Coordinated merchandise displays to optimize sales floor layout and improve customer engagement.
- Conducted regular inventory audits, ensuring accuracy in stock levels and minimizing shrinkage.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Monitored performance metrics to identify areas for improvement and drive team accountability.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Sales Associate
Macys Department Store
Orlando, FL
05.2016 - 08.2016
- Provided exceptional customer service by actively engaging with shoppers and addressing inquiries.
- Managed cash register operations, ensuring accurate transactions and balanced drawers.
- Collaborated with team members to maintain merchandise displays and optimize store layout.
- Assisted in inventory management, conducting stock counts and replenishing shelves as needed.
- Developed strong customer relationships, fostering loyalty through personalized shopping experiences.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Sales Associate
Ulta Beauty Inc.
Winter Garden, FL
10.2015 - 02.2016
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
No Degree -
West Orange High School
Winter Garden, FLSkills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Team building
- Decision-making
- Strategic planning
- Policy enforcement
Timeline
Supervisor
Ross Dress for Less
07.2017 - Current
Sales Associate
Macys Department Store
05.2016 - 08.2016
Sales Associate
Ulta Beauty Inc.
10.2015 - 02.2016
No Degree -
West Orange High School