Amanda C. Nunes
Reno
Overview
21
21
years of professional experience
1
1
Certification
Work History
Parole & Probation Specialist II
DPS-Parole and Probation
09.2022 - Current
- Work in the Warrants and Extraditions Unit with a case load of tracking and monitoring absconders and temporary revocation Parolee’s and Probationer’s
- Review, process, and transfer warrant and extradition files
- Prepare and submit comprehensive reports and computer entries that will go to Court or Parole Board
- Proficient in running and understanding criminal histories of offenders
- Conduct service of preliminary inquiry hearing paperwork
- Liaison for Fugitive investigative Team and other law enforcement entities for possible attempt to locate of absconders
- Work as a liaison for Pre-Release Unit for decimation of Pre-Parole documents
- Telephone and/or face-to-face contact with offenders
- Set up extradition trips for absconders
- Determine Restitution and Supervision Fees for Parolee Discharges
- Attend court of Probation Revocation hearings
Administrative Assistant II/Records Custodian
DPS-Parole and Probation
05.2022 - 09.2022
- Perform clerical and secretarial duties in support of a division of Parole and Probation
- Records custodian for the State of Nevada-Parole and Probation
- Specializes in word processing, data entry, telephone/reception duties, files/records maintenance, transcription, mail service and dissemination of information for citizens, Lawyers, and Officers
- Respond to Subpoenas from Lawyers and Court personnel
Public Safety Radio Dispatcher/Communications Training Officer
San Jose Police Department
01.2006 - 01.2022
- Receive and answer emergency and non-emergency calls while aiding assistance and guidance to citizens/callers
- Record all the calls in a Computer Aided Dispatch program
- Proactively address problems and suggest solutions for citizens, offenders, and co-workers
- Receive and dispatch orders to patrol Officers
- Assess situation and prioritize calls
- Disseminate information for field units, records, and bureau
- Inform field units about returns for offenders or any updates of current events, Track and update call logs and data in software programs
- Provide reports to records or bureau employees as requested
- Search and research multiple databases, including Records Management System, criminal history Sheriffs and California Law Enforcement Telecommunications System for offenders or prior calls for services
- Create/update databases and court documents for offenders, detectives, and records division for new cases
- Write comprehensive reports for officers, offenders, victims, and the court system through interview and investigative techniques
- Communications Training officer for12 years including planning and developing curriculum, performing formal training and first line supervisor for employees in training
- Hands on experience working in stressful and emergency situations
- Member of the Crisis Intervention Team trained to safely handle mental health consumers in crisis
- Member of Dispatch Response Team who respond with SJPD Merge (SWAT) team for call outs for critical incidents
- Trained in special operations, police tactics, command post functions, mutual aid, and Incident Command System
Case Manager/Investigator
Child Quest International
01.2004 - 01.2006
- Answering telephones and on-call pagers for citizens in crisis or suicidal inclinations through intervention
- Assist those in need of resources/programs for those with substance abuse, welfare issues and/or mental health assistance
- Investigation of missing children/at risk adults through multiple databases, social media, interviews and with assistance of local agencies or private parties
- Maintaining accurate supervision of a case load of approximately30-100 missing persons
Education
B.S. - Criminal Justice
San Jose State University
San Jose, CA01.2005
Skills
- Customer and Personal Service, Active Listening, Computers and Electronics, Judgement and Decision Making, Telecommunications, Clerical, Critical Thinking, Excellent work ethic, Organization, Multi-line phone system, Task-delegations and prioritization, Customer service, Microsoft Excel, Microsoft Word, Microsoft Office, Microsoft PowerPoint, Writing Skills, Computer Skills, Research/Investigations, Data Entry, Ability to appropriately respond to changing circumstances, Operate and use mutable computer and informational systems and software, including troubleshooting minor system problems, ability to assist diverse populations with compassion, patience and understanding
Certification
- CJIS Level3 Security Awareness Certification
- NCIC/NCJIS/NLETS/SCOPE/N-DEX Certification
- CLETS Certificate
- CA POST Dispatch Basic/Intermediate/Advanced Certificates
- Dispatch Response Active Shooters/Violent Intruders Certificate
- Basic Tactical Dispatch Certificate
- Communications Training Officer Certificate
- Child Abduction Investigations
- Crisis Managing/Resolving Certificate
- Terrorism Liaison Officer
- FEMA Incident Command System
- Attempt to Locate Training
Timeline
Parole & Probation Specialist II
DPS-Parole and Probation
09.2022 - Current
Administrative Assistant II/Records Custodian
DPS-Parole and Probation
05.2022 - 09.2022
Public Safety Radio Dispatcher/Communications Training Officer
San Jose Police Department
01.2006 - 01.2022
Case Manager/Investigator
Child Quest International
01.2004 - 01.2006
B.S. - Criminal Justice
San Jose State University
- CJIS Level3 Security Awareness Certification
- NCIC/NCJIS/NLETS/SCOPE/N-DEX Certification
- CLETS Certificate
- CA POST Dispatch Basic/Intermediate/Advanced Certificates
- Dispatch Response Active Shooters/Violent Intruders Certificate
- Basic Tactical Dispatch Certificate
- Communications Training Officer Certificate
- Child Abduction Investigations
- Crisis Managing/Resolving Certificate
- Terrorism Liaison Officer
- FEMA Incident Command System
- Attempt to Locate Training