Amanda Cochran
Clermont
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
35
35
years of professional experience
Work History
Will Call Representative
Mx Sports Pro Racing
03.2019 - Current
- Delivered exceptional customer experiences while adhering to strict compliance guidelines set forth by the organization.
- Reduced customer complaints by providing accurate information and empathetic support during difficult situations.
- Boosted sales revenue through upselling relevant products and services based on customers'' needs during interactions.
- Prevented potential loss of business by identifying at-risk customers and addressing their concerns proactively.
- Developed rapport with customers through active listening skills, creating trust and loyalty in the brand.
- Contributed to team success by collaborating with peers and sharing best practices for effective communication techniques.
- Ensured accuracy in data entry tasks associated with each call, minimizing errors that could impact future interactions.
- Supported new hires through mentoring activities, fostering a positive work environment that encouraged continuous improvement.
Senior Chief Petty Officer, Aviation Machinist Mat
United States Navy
09.1990 - 02.2014
- Increased operational readiness by conducting thorough training exercises and performance evaluations for junior personnel.
- Contributed to the development of innovative tactics and strategies aimed at increasing mission effectiveness in complex environments.
- Maintained strict security protocols while handling classified information, mitigating the risk of unauthorized access or disclosure.
- Upheld the highest standards of professionalism while serving as a representative of the United States Navy both domestically and abroad.
Education
Bachelor of Science - Professional Aeronautics
Embry-Riddle Aeronautical University
Daytona Beach, FL01-2027
Skills
- Client Support
- Goal oriented
- Call center customer service
- Customer Communication
Timeline
Will Call Representative
Mx Sports Pro Racing
03.2019 - Current
Senior Chief Petty Officer, Aviation Machinist Mat
United States Navy
09.1990 - 02.2014
Bachelor of Science - Professional Aeronautics
Embry-Riddle Aeronautical University
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