Amanda Cole
Brighton,CO
Summary
I am a very Customer-oriented person with strong history of leadership and high-performance abilities to meet or exceed objectives. Dedicated and hardworking with internal drive to deliver excellence and contribute to the overall success of the organization.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Operations Coordinator
Riverstone Logistics
Commerce City, CO
08.2024 - Current
- Schedule and route all Drivers/Trucks for all upcoming deliveries and complete daily route summary.
- Maintain a record of all dispatch calls and any possible route changes.
- Keeping clear communication with Vendor to include any customer concerns or complaints.
Logistics Coordinator
M2 Logistics
Denver, CO
10.2022 - 08.2023
- Managed paperwork and necessary information required for client shipments.
- Relayed information between drivers and recipients regarding ETA and potential delays.
- Prioritized work based on business demands and freight delivery times.
- Dispatched information to service providers to schedule freight movement.
- Maintained and updated systems to drive communication with internal and external customers.
Flight Coordinator/Dispatcher
UCHealth University of Colorado Hospital
Denver, CO
01.2021 - 08.2022
- Answer incoming emergent and non emergent calls for service. Dispatch both ground and air assets to emergent situations. Follow flights and identify concerns, provide support and transport personnel.
- Schedule appropriately with assets to get patients to their destination Hospital.
Paramedic Dispatcher
Denver Health and Hospital Authority
Denver, CO
09.2019 - 01.2021
- Prioritize and handle emergency and non emergency calls for service using telephone system and related equipment, radio broadcasting equipment, and Computer Aided Dispatch (CAD) system properly when receiving and dispatching calls for service.
- Assisting in locating the scene of incidents while selecting closest and most appropriate unit to respond via multiple different radio channels while adhering to all protocols and procedures to maintain safety of patients and paramedic crews.
- Obtain details regarding patient by questioning family members or bystanders and giving EMD instructions following the International Academy of Emergency Dispatch (IAED) protocols.
- Demonstrate dedication to providing quality care through continued training and education.
Veterinary Assistant
Heritage Animal Hospital
Parker, CO
05.2018 - 06.2019
- Schedule appointments for veterinary check ups, and scheduled consultations and surgical visits.
- Reviewed pet records from daily visits and appointments, entering all important data into computer system.
- Restrained and stabilized animals during examination, treatment and surgical procedures to safeguard against accidental injuries.
- Ordered and organized supplies and product inventory to maximize team efficiency.
- Followed up with pet owners and offered exceptional customer service by answering any questions or concerns and providing support as needed.
- Basic accounting.
Farmer/ Grower
Rock Family Farms
Brighton, CO
01.2017 - 05.2018
- Worked on our family farm cultivating a wide variety of crops.
- Implementing and using complex irrigation systems.
- Purchasing supplies and keeping financial records and inventories up to date.
- Protected operational interests by inspecting crops several times daily to determine maturity, detect diseases and adjusting strategies accordingly to avoid losses.
- Demonstrated working techniques, practices and optimal safety behaviors to workers, maximizing performance and reducing wasteful processes
- Acted as liaison between departments, outside companies, boards and committees
Scheduler
Agren Blando Court Reporting & Video Inc.
Denver, CO
01.2016 - 01.2017
- Entered data information into Court reporting system to update and schedule Court Reporters according to job and experience level
- Provided excellent customer service skills and relationships with all the law firms and individuals coming into the office
- Reviewed Deposition transcriptions to ensure accuracy before releasing to clients.
- Protected company reputation and built loyal client base by working to resolve problems and improve customer satisfaction and positive relationships.
Police And Fire Dispatcher
City Of Golden
Golden, CO
11.2012 - 01.2016
- Prioritize and Handle Multiple emergency and non-emergency calls for service
- Proficient in all related computer systems in the 911 Center such as CAD, Telephone, Mapping, Crime computers and Motorola Radio System
- Dispatch appropriate Police and fire personnel to calls for service and maintain communication via radio
- Follow and use applicable procedures, guidelines and personal knowledge to make critical life safety decisions based on caller related information
- Assist and provide a high level of customer service to the public at the dispatch window with requests for service
Police Dispatcher
City Of Greenwood Village
Greenwood Village, CO
03.2001 - 11.2012
- Prioritize and handle multiple emergency and non-emergency phone calls calmly and obtained pertinent information with composed approach
- Proficient in all related computer systems in the 911 Center such as CAD,Telephone, Mapping, Crime computers and Radio systems
- Use and follow applicable procedures, guidelines, and personal knowledge to make critical life safety decisions based on caller related information
- Served as training coordinator for the 911 center ensuring new dispatchers are properly trained to preform their duties and responsibilities as required
- Monitor all video surveillance recording equipment and in house alarms
- Enter and update data to all manuals including the dispatch operating guidelines and telephone system
- Assist the public at the dispatch window with requests for service, counter report and vehicle impound releases
Education
Some College (No Degree) - General Course Work
Aims Community College
Ft. Lupton, ColoradoHigh School Diploma -
Hemet High School
Hemet, CA1994
Skills
- Service prioritization
- Planning and organization
- Quick learner
- Employee training
- Excellent multitasking skills
- Scheduling and calendar management
- Conflict management
- Customer service experience
Certification
CPR Certified
EMD Certified
Fema ICS 100 & 700 Certification
135 flight certification
Timeline
Operations Coordinator
Riverstone Logistics
08.2024 - Current
Logistics Coordinator
M2 Logistics
10.2022 - 08.2023
Flight Coordinator/Dispatcher
UCHealth University of Colorado Hospital
01.2021 - 08.2022
Paramedic Dispatcher
Denver Health and Hospital Authority
09.2019 - 01.2021
Veterinary Assistant
Heritage Animal Hospital
05.2018 - 06.2019
Farmer/ Grower
Rock Family Farms
01.2017 - 05.2018
Scheduler
Agren Blando Court Reporting & Video Inc.
01.2016 - 01.2017
Police And Fire Dispatcher
City Of Golden
11.2012 - 01.2016
Police Dispatcher
City Of Greenwood Village
03.2001 - 11.2012
Some College (No Degree) - General Course Work
Aims Community College
High School Diploma -
Hemet High School
CPR Certified
EMD Certified
Fema ICS 100 & 700 Certification
135 flight certification
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