Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amanda Collins

Buchanan,GA

Summary

Experienced management professional with 19 years of experience in customer relations, account management, business operations, and administrative support. Skilled in building and maintaining strong client relationships, resolving concerns, coordinating services, and managing day-to-day operations. Proven ability to communicate effectively, identify client needs, and provide solutions that support customer satisfaction and retention. Seeking an Account Management position to leverage extensive management and customer service experience while contributing to long-term client relationships and business growth.

Overview

20
20
years of professional experience

Work History

Spa Manager

European Body Wrap and Medi Spa
Villa Rica, GA
03.2007 - Current
  • Effectively managed the daily operations of a busy spa, ensuring the highest quality of customer service and satisfaction.
  • Delivered exceptional customer service and fostered lasting client relationships to tailor services to individual needs.
  • Coordinated employee schedules and appointment bookings to optimize staffing and enhance client service.
  • Sell spa memberships, service packages, and promotional offerings to increase revenues and client retention.
  • Developed marketing and promotional ideas for spa services to attract new clients and boost service awareness.
  • Monitor inventory, maintain product levels, and coordinate ordering and restocking.
  • Manage Payroll responsibilities, including tracking employee hours, tips and packages sold.
  • Handle bookkeeping and maintain accurate financial records for the business.

Education

Certificate - Dialysis Tech

West Georgia Technical College
La Grange, GA
01-2010

High School Diploma -

Haralson County High School
Tallapoosa, GA
05-2005

Skills

  • Sales & Marketing
  • Revenue enhancement
  • Bookkeeping Management
  • Inventory management
  • Time Management
  • Problem-solving
  • Client Relationship Building
  • Active listening

Timeline

Spa Manager

European Body Wrap and Medi Spa
03.2007 - Current

Certificate - Dialysis Tech

West Georgia Technical College

High School Diploma -

Haralson County High School
Amanda Collins