Michelle Seni

• Oversaw daily clinic operations and staff to ensure an exceptional client experience, professional service standards and operational efficiency.
• Recruited, trained and developed service providers and front desk team members with ongoing coaching, performance accountability and career growth support.
• Drove membership sales, retail revenue, rebooking goals, client utilization and retention through structured sales coaching and data-driven leadership.
• Managed labor planning, scheduling and staffing levels to optimize provider hours, payroll targets and overall profitability.
• Maintained compliance with licensing regulations, sanitation standards, safety policies and brand operational guidelines.
• Analyzed business metrics, KPI reporting and financial performance to identify trends and implement effective solutions.
• Fostered a positive, collaborative culture centered around hospitality, team engagement, communication, and continuous improvement.
• Executed local marketing initiatives, referral opportunities and community partnerships to increase brand visibility and new guest acquisition.

• Secures and maintains client relationships.
• Maintains professional, organized, and safe environment for employees and patrons..
• Cross-trains existing employees to maximize team performance.
• Develops and maintains relationships with customers.
• Open and close location and monitors employee schedules to uphold successful operations strategies and maximize business.
• Provided excellent customer service by attentively listening to client needs and addressing concerns promptly.
• Educates clients about products and self-maintenance for healthy hair based on needs and preferences.
• Builds strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
• Supports reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
• Keeps work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment..
• Increases client confidence by teaching them how to style their hair.
• Collaborates with fellow stylists to create visually appealing store displays that attracted customers and showcased merchandise effectively.
• Stays updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
• Schedules customer appointments and rearranged individual time slots to meet demand.
• Completes safety training and certifications to minimize risk of infection or injury to customers.
• Mixes pigments and used proper techniques to achieve desired color.
• Participates in team meetings and staff training sessions.
• Provides emotional support and companionship to clients..

• Promoted investment and insurance products, prioritizing client retention.
• Enhanced agency offerings via strategic marketing and client outreach.
• Addressed and settled customer service disputes.
• Trained support staff to enhance service quality.

• Surpassed profit, deposit, and loan sales targets through strategic expansion of internal customer business.
• Executed sales of comprehensive securities offerings.
• Educated customer service personnel in detecting promising investment opportunities.
• Trained, coached and led customer service staff to deliver exceptional customer care. Directed and delegated tasks to staff.
• Managed and evaluated team performance.
• Resolved service issues with high level of customer satisfaction.

• Facilitated opening of diverse bank products such as checking and savings accounts, credit cards, and loans.

•Managed the closing process for various types of loans and services, including mortgages, business, personal and car loans.

• Provided personalized financial guidance to clients through comprehensive needs assessments, risk evaluations and long-term goal planning.
  Educated clients on retirement planning, wealth accumulation and risk management solutions.
  Built and maintained strong client relationships through ongoing reviews, check-ins and portfolio monitoring.
  Recommended product solutions aligned with client objectives including investment accounts, insurance, retirement plans and savings strategies.