Amanda Conover
Absecon
Summary
Dynamic customer service professional with a proven track record in conflict resolution and operational efficiency, developed through roles at esteemed establishments. Recognized for expertise in Microsoft Excel and exceptional hospitality service, consistently surpassing customer expectations. Achieved remarkable enhancements in guest satisfaction metrics, showcasing a commitment to excellence and strong communication skills. Career aspirations include driving further innovations in customer engagement and service delivery.
Overview
12
12
years of professional experience
Work History
Shift Manager
Ocean Casino Resort
03.2025 - Current
- Managed all aspects of the shift, ensuring smooth operations and a positive customer experience.
- Led, trained, and motivated a team of employees, ensuring they met performance standards and company expectations.
- Prepared shift reports for upper management, including sales data, customer feedback, and employee performance.
- Addressed and resolved conflicts among staff or with customers, ensuring minimal disruption to operations.
Bay Server Assocaite
Topgolf Swing Suite Ocean Resorts
05.2018 - 01.2025
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Banquets: Checked guest satisfaction levels throughout the event, ensuring their needs were met promptly and courteously.
- Resolved customer complaints courteously and efficiently.
- Delivered exceptional service by anticipating guest needs and fulfilling requests promptly.
Front Desk Receptionist
Family Empowerment Associates
11.2020 - 10.2021
- Processed invoices on a daily basis utilizing QuickBooks software program.
- Generated monthly payroll reports for management review.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Handled sensitive information in a confidential manner.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Updated customer information in databases regularly to ensure accuracy of records.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
Team Lead/Head Bartender
Phillips Seafood Restaurant/Souzai Sushi & Sake
02.2013 - 03.2020
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers
- Upsold menu items to customers, driving up per sale revenues and maximizing profits
- Upsold daily specials and beverage promotions to exceed daily sales goals
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
Education
Associates - Health Sciences
Atlantic Cape Community College
05-2024
Bachelor of Science - Interdisciplinary Studies
Drexel University (In Progress)
Philadelphia, PASkills
- Customer Service Excellence
- Conflict resolution
- Proficient in Microsoft Excel
- Hospitality service expertise
- Consistent Professional Commitment
- Shift leadership
Education
true,other
References
References available upon request.
Timeline
Shift Manager
Ocean Casino Resort
03.2025 - Current
Front Desk Receptionist
Family Empowerment Associates
11.2020 - 10.2021
Bay Server Assocaite
Topgolf Swing Suite Ocean Resorts
05.2018 - 01.2025
Team Lead/Head Bartender
Phillips Seafood Restaurant/Souzai Sushi & Sake
02.2013 - 03.2020
Bachelor of Science - Interdisciplinary Studies
Drexel University (In Progress)
Associates - Health Sciences
Atlantic Cape Community College
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