Amanda Contreras Serrano
Riverside,CA
Summary
A hardworking and dedicated individual seeking a job in the customer service/retail/sales/warehouse sector.
Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. Proven track record of delivering exceptional service and support to clients .
Skilled Full Service Shopper competent in handling high volumes of both listed and pre-organized orders. Expert in using different ways to manage deliveries and optimize routes. Dedicated to achieving strong customer satisfaction scores and repeat business. Detail-oriented Housekeeper well-known for thorough and detailed cleaning services. Reliable and quick-paced worker with excellent attention to detail. Offering strong record of industry performance rooted in integrity and hard work.
Overview
6
6
years of professional experience
Work History
Shopper/Delivery Driver
Uber Eats
Fresno, CA
06.2023 - Current
- Transported and safely delivered items to prevent damage or loss.
- Handled merchandise in accordance with product handling standards.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Delivered rush merchandise on tight schedules to meet customer targets.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
Housekeeping Cleaner
Fresno Community Hospital
Fresno
06.2022 - 12.2023
- Swept and mopped floors, cleaned carpets, dusted furniture and fixtures.
- Vacuumed upholstered furniture and curtains, washed windows, removed cobwebs.
- Cleaned and sanitized bathrooms, replenished supplies such as soap and toilet paper.
- Stocked linen closets with fresh supplies of towels and linens.
- Transported trash to designated disposal areas.
- Checked all equipment to ensure proper functioning prior to use.
- Reported any maintenance issues to supervisor immediately.
- Replenished amenities in guest rooms according to established standards.
- Maintained a clean work area at all times by sweeping or vacuuming daily.
- Responded promptly to special requests from guests for extra supplies or other items as needed.
- Replaced light bulbs in lamps and other fixtures as required.
- Organized storage closets ensuring that all items are properly labeled and stored away safely.
- Adhered strictly to health regulations regarding sanitation practices in the workplace.
Shipt Shopper
Shipt Inc.
Fresno, CA
01.2023 - 07.2023
- Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers and increasingly high tips.
- Completed pickup and shopping orders for customers within local area.
- Satisfied customers with quick, accurate service under tight deadlines.
- Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce and meat and delivered groceries on-time to exact location specified.
- Followed application instructions closely and reviewed deliveries to minimize errors.
- Listened to customer needs to identify and recommend best products and services.
- Greeted customers and answered product or service questions.
Sales Associate
Ross Dress for Less
Clovis, CA
11.2021 - 01.2023
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked with fellow sales team members to achieve group targets.
- Developed trusting relationships with customers by making personal connections.
- Assessed customer needs to provide assistance and information on product features.
Service and Food Champion
Taco Bell Restaurant
Clovis, CA
12.2017 - 03.2019
- Maintained neat, well-groomed appearance, impeccable personal hygiene, hair restraint and minimal jewelry to meet company standards.
- Organized food items on serving trays and in carry-out packages.
- Measured ingredients according to specified recipes to reduce waste.
- Operated grills, deep fryers and griddles safely to avoid accidents or injury.
- Kept customer and food preparation areas clean and well-organized.
Education
Certified Dental Assistant
UEI College - Fresno
Fresno, CA08.2022
High School Diploma -
Puente Hills High School
Hacienda Heights, CA06.2013
Security Guard Card
OEIS
04-2024
Skills
- Bilingual
- Leadership skills
- Works great under pressure
- Good Work Ethic
- Fluent in Spanish
- Team Player
- Merchandising Knowledge
- Verbal and Written Communication
- Customer Service
- Customer Needs Assessment
- First Aid and CPR trained
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Shopper/Delivery Driver
Uber Eats
06.2023 - Current
Shipt Shopper
Shipt Inc.
01.2023 - 07.2023
Housekeeping Cleaner
Fresno Community Hospital
06.2022 - 12.2023
Sales Associate
Ross Dress for Less
11.2021 - 01.2023
Service and Food Champion
Taco Bell Restaurant
12.2017 - 03.2019
Certified Dental Assistant
UEI College - Fresno
High School Diploma -
Puente Hills High School
Security Guard Card
OEIS