Amanda Cook
Green Spring,WV
Summary
Detail-oriented professional with proven customer service and support skills. Experienced in account management, effective communication, and timely resolution of customer inquiries.
Overview
21
21
years of professional experience
Work History
Customer Account Representative
AVI Foodsystems
Cumberland, Maryland
05.2026 - Current
- Assisted customers with account inquiries and service-related questions.
- Monitored inventory levels and communicated needs to vendors promptly.
- Resolved customer inquiries in a timely manner.
- Maintained accurate delivery logs and records for each shipment.
- Communicated effectively with customers regarding delivery status and issues.
Customer Service Representative
Sheetz
Cumberland, Maryland
04.2023 - 10.2026
- Assisted customers with inquiries and product selections.
- Processed transactions efficiently at the point of sale.
- Maintained cleanliness and organization of service areas.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed positive relationships with customers through friendly interactions.
- Provided exceptional customer service to ensure customer satisfaction.
- Strengthened customer retention by offering discount options.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
Office Administrative Assistant
Capstone Logistics LLC.
Hagerstown, Maryland
01.2017 - 06.2020
- Managed office communications and correspondence for efficient information flow.
- Greeted visitors and answered incoming calls, providing information to callers or redirecting them to the appropriate personnel.
- Responded promptly to customer inquiries via email or phone.
- Organized and maintained filing systems, both paper and electronic.
- Maintained office supplies inventory and placed orders to ensure availability.
- Performed administrative duties such as photocopying, faxing documents and mailing packages.
- Maintained confidentiality of sensitive data in accordance with company policies.
- Set up new hire paperwork according to company standards.
- Communicated schedule changes effectively throughout the organization.
Call Center Representative
Cross Country Automotive Services
Sebring, Florida
01.2006 - 12.2009
- Handled incoming calls and documented customer interactions efficiently.
- Resolved customer issues by providing accurate information and solutions.
- Assisted customers with service inquiries and support requests.
- Updated customer accounts, addresses and contact information within call management databases.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Assisted customers with navigating the company's website to locate desired information or items for purchase.
Education
Certificate of Technical Studies - Recovery Coach Professional
Eastern West Virginia Community & Technical Colleg
Eastern WV08-2023
Diploma - Cardio-Phlebotomy
MedCerts
Livonia09-2020
Skills
- Customer service and support
- Customer relationship management
- Account management
- Order processing and data entry
- Sales support
- Attention to detail
- Effective communication
- Time management
- Multi-tasking
- Inventory oversight
- Patient safety protocols
- EKG monitoring
Timeline
Customer Account Representative
AVI Foodsystems
05.2026 - Current
Customer Service Representative
Sheetz
04.2023 - 10.2026
Office Administrative Assistant
Capstone Logistics LLC.
01.2017 - 06.2020
Call Center Representative
Cross Country Automotive Services
01.2006 - 12.2009
Certificate of Technical Studies - Recovery Coach Professional
Eastern West Virginia Community & Technical Colleg
Diploma - Cardio-Phlebotomy
MedCerts