HALEY BRADFORD
Orlando,FL
Summary
Dynamic customer-focused professional with over 6 years of experience in financial services, account support, retail operations, and administrative environments. Proven track record of efficiently resolving customer concerns while managing high-volume interactions and navigating complex systems. Adept at building strong customer relationships that drive loyalty and satisfaction. Committed to delivering exceptional service and contributing to organizational success through strategic problem-solving and effective communication skills.
Overview
7
7
years of professional experience
Work History
Customer Account Representative
STATE FARM
10.2024 - 01.2025
- Handled 40–60 customer interactions daily regarding billing, policy changes, account servicing, and support requests.
- Resolved customer concerns through active listening, research, and solution-focused communication.
- Maintained accurate customer records using CRM platforms while adhering to compliance standards.
- Managed customer inquiries and resolved issues to enhance satisfaction.
- Maintained accurate records of customer interactions and transactions.
Retail Sales Associate
FEDEX OFFICE
12.2023 - 10.2024
- Provided account, billing, shipping, and printing support in a fast-paced customer service environment.
- Resolved customer issues efficiently while managing multiple priorities and systems.
Receptionist
PIGTAILS & CREWCUTS
04.2021 - 09.2021
- Served as the first point of contact for customers, handling calls, scheduling, payments, and inquiries.
- Maintained records and delivered professional customer support.
Shift Leader
Dunkin
08.2019 - 04.2021
- Supervised daily operations to ensure adherence to company policies and procedures.
- Trained and mentored new staff on operational standards and best practices.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Paraprofessional
Beverly Shores Elementary School
09.2021 - 11.2023
- Supported classroom instruction by assisting teachers with lesson plans and student engagement activities.
- Monitored student progress, providing feedback to educators for targeted instructional adjustments.
- Facilitated small group interventions to reinforce learning objectives and improve comprehension skills.
- Utilized educational technology tools to enhance learning experiences and track student performance data.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
Homemaker
Home Caregiver
09.2025 - Current
- Managed household budgets and expenses, ensuring efficient financial planning.
- Organized daily schedules and activities, promoting time management within family routines.
- Trained children in life skills, encouraging independence and personal responsibility.
Childcare Teacher
Kiddie Academy
04.2025 - 08.2025
Education
High School Diploma -
Seminole High School
Sanford, FL05.2019
Some College (No Degree) - Early Childhood Education
Lake Sumter State College
Leesburg, FLSkills
- Customer Service
- Account Management
- Inbound Call Support
- Problem Resolution
- Multi-System Navigation
- Compliance Awareness
- Microsoft Office
- Team Collaboration
- Strong negotiation
- Client retention strategies
- Goal oriented
- Customer engagement
- CRM software expertise
- Data entry proficiency
- Document management
- Effective communication
- Active listening
- Organizational skills
Timeline
Homemaker
Home Caregiver
09.2025 - Current
Childcare Teacher
Kiddie Academy
04.2025 - 08.2025
Customer Account Representative
STATE FARM
10.2024 - 01.2025
Retail Sales Associate
FEDEX OFFICE
12.2023 - 10.2024
Paraprofessional
Beverly Shores Elementary School
09.2021 - 11.2023
Receptionist
PIGTAILS & CREWCUTS
04.2021 - 09.2021
Shift Leader
Dunkin
08.2019 - 04.2021
High School Diploma -
Seminole High School
Some College (No Degree) - Early Childhood Education
Lake Sumter State College