Denise A. Rodriguez
San Antonio,TX
Summary
Experienced customer service professional with 19+ years in account support, cash handling, and payment processing. Known for problem solving, attention to detail, and strong client relations in fast-paced service environments.
Overview
2
2
Languages
10
10
years of professional experience
Work History
Customer Account Representative
Imperi/ Richmond Advantage
Schertz, Texas
02.2026 - Current
- Handled inbound calls and maintained professional service for Imperi customer accounts
- Resolved customer complaints in a timely manner.
- Updated customer account information promptly.
- Navigated challenging customer interactions with tact and professionalism to maintain strong relationships.
- Promoted and recommended replacement supplies to customers during interactions, contributing to warehouse profitability.
- Established new customer accounts to expand client base. for new customers and maintain a great relationship with customers, to have continuous business with them.
- Analyzed competitor pricing to offer cost-effective solutions to customers. with different companies to offer great pricing to current and new customers.
- Reach out customer that are out of town, make them aware that we are supplying their area.
- Maintained confidential client information and documentation
- Cultivated a collaborative and supportive atmosphere among coworkers. with coworkers and staff.
- Emphasized a constructive mindset to enhance workplace culture. and take responsibility if an error is made.
CASHIER/Server/Bartender
EL RODEO DE JALISCO AT ALAMO RANCH
SAN ANTONIO, TX
09.2024 - 02.2026
- Welcomed guests warmly upon arrival and answered questions about menu items and order details.
- Processed cash, card, and mobile payments at Alamo Ranch restaurant register, ensuring accurate transactions and customer satisfaction.
- Operated a cash register or POS system to receive payments by cash and credit card.
- Checked and balanced cash drawer at shift end and verified payments during shift close.
- Printed and provided receipts to customers and corrected billing errors with careful attention.
- Managed incoming phone orders for takeout and coordinated takeout requests with kitchen staff.
- Supported dining room flow by organizing order tickets and guest checkouts.
- Resolved guest concerns calmly and maintained friendly front-counter service.
- Ensured checkout area remained clean and organized including countertops, registers, windowsills and floors.
Customer Service Representative
Amino Transport
San Antonio, Texas
01.2021 - 09.2024
- Resolved delivery inquiries using order systems, tracking tools, and service records.
- Communicated status changes to customers, dispatch teams, and internal departments.
- Entered customer requests, delivery notes, and service tickets into logistics systems.
- Coordinated shipment updates with warehouse, carriers, and customers for logistics operations.
- Managed shipping schedules to ensure timely deliveries. for outbound shipments.
- Reviewed shipping documents, invoices, and bills of lading for accuracy.
- Identified opportunities for improvement within the logistics process flow.
- Maintained customer accounts in the database system.
Customer Service Representative
Caliber Collision
Schertz, Texas
05.2019 - 09.2021
- Assisted customers with inquiries and service-related issues.
- Answered phone calls and routed messages to staff.
- Verified customer credit to establish a payment method for accommodations.
- Collaborated with team members to improve service workflows.
- Greeted visitors and directed them to proper departments.
- Managed appointment calendars and coordinated daily schedules.
- Sorted and distributed mail and packages in the office.
Cashier Assistant Manager
Mariscos El Paisa
Bulverde, Texas
06.2016 - 05.2019
- Trained new team members on customer service and cash handling procedures.
- Monitored cashiers to ensure accuracy in transactions and compliance with company policies.
- Assisted in managing daily cash register operations and transactions.
- Conducted regular audits of cash drawers for accuracy and compliance.
- Processed payments from customers using various payment methods such as credit cards or cash.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Oversaw inventory management, ensuring stock levels met restaurant needs.
- Recruited, trained, and supervised staff members while providing guidance and support.
- Maintained a clean and organized workspace in line with health regulations.
Education
High School Diploma -
HARLANDALE HIGH SCHOOL
San Antonio, TX06-2008
Skills
- Customer account software
- Payment processing
- Order processing
- Inventory control
- Customer relationship management
- Client relations
- Client engagement
- Customer service
- Exceptional service delivery
- Multilingual customer support
- Multilingual support
- Product recommendations
- Call management
- Data entry
- Problem solving
- Problem-solving
- Conflict resolution
- Attention to detail
- Team collaboration
- Customer retention strategies
- Telephone etiquette
- Team collaboration
- Customer retention strategies
Languages
Spanish
Professional
English
Professional
Timeline
Customer Account Representative
Imperi/ Richmond Advantage
02.2026 - Current
CASHIER/Server/Bartender
EL RODEO DE JALISCO AT ALAMO RANCH
09.2024 - 02.2026
Customer Service Representative
Amino Transport
01.2021 - 09.2024
Customer Service Representative
Caliber Collision
05.2019 - 09.2021
Cashier Assistant Manager
Mariscos El Paisa
06.2016 - 05.2019
High School Diploma -
HARLANDALE HIGH SCHOOL