Amanda Cooper
Willowick,OH
Summary
Polite and professional call center representative successful in applying strong communication and problem resolution skills to each customers issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
8
8
years of professional experience
Work History
Recruiter
Just In Time Staffing Of Solon
08.2020 - 10.2020
- Assisting clients with finding candidates to fill open job positions
- Running background checks/ providing drug screens
- Cold calling candidates to ask if they were looking for work
- Running time clocks for clients to make sure candidates were clocking in/out properly and that their hours worked were accurate
- Going to job sites to help install new time clocks and ensure candidates were using them properly
- Constant communication with clients to make sure their needs were being met
Claims Representative
Progressive Insurance
04.2018 - 01.2020
- Resolve customer complaints or answer customers' questions regarding policies and procedures.
- Assist Customers with Filing Their Claims.
- Leading my team in meetings & huddles to address new procedures and updates.
- Analyzed and addressed escalated claims to resolve issues quickly.
- Worked productively in fast-moving work environment to process large volumes of claims.
Certified Nursing Assistant
Lakewest Medical Center
01.2017 - 04.2018
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Charting & Documenting Patient Care on computers.
- Answering phones for doctors & nurses - scheduling appointments for patients.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
Call Center Representative
Xzam Corp
05.2015 - 04.2018
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Processed debit and credit card and electronic check payments.
State Tested Nursing Assistant
Kindred Lake Med
08.2015 - 01.2017
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
Administrative Assistant
Affordable Plumbing
06.2012 - 05.2015
- Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems
- Review records or reports pertaining to activities such as; production, payroll, or shipping to verify details, monitor activities, or evaluate performance
- Discuss job performance problems with employees to identify causes and issues and to work on resolving problems
- Prepare and issue work schedules, deadlines, and duty assignments for office administrative staff
Education
High School Diploma -
Madison Hig School H
Madison06.2012
Skills
- Database Creation
- Microsoft Office
- Client Relations
- Caller Accomodations
- Problem-Solving Skills
- Online Systems
- Issue and Complaint Resolution
- Membership Inquiries and Renewals
Timeline
Recruiter
Just In Time Staffing Of Solon
08.2020 - 10.2020
Claims Representative
Progressive Insurance
04.2018 - 01.2020
Certified Nursing Assistant
Lakewest Medical Center
01.2017 - 04.2018
State Tested Nursing Assistant
Kindred Lake Med
08.2015 - 01.2017
Call Center Representative
Xzam Corp
05.2015 - 04.2018
Administrative Assistant
Affordable Plumbing
06.2012 - 05.2015
High School Diploma -
Madison Hig School H