Summary
Overview
Work History
Education
Skills
Timeline
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Amanda Cope

Pinckney,MI

Summary

Proven leader in dog care with a track record of enhancing safety and customer satisfaction. Expert in dog behavior and managing their needs with care and compassion. Achieved significant improvements in dog socialization and facility cleanliness, fostering trust among clients. Highly organized and hardworking with good problem-solving and multitasking abilities.

Overview

6
6
years of professional experience

Work History

Dog Daycare Supervisor

Its a Dogs Life Resort and Spa
04.2023 - 07.2024
  • Reduced the risk of accidents by closely supervising play areas and promptly addressing any signs of aggression or distress in dogs.
  • Improved dog socialization by closely monitoring playtime and encouraging positive interactions among dogs.
  • Reduced anxiety in new or nervous dogs by using calming techniques and providing one-on-one attention, fostering more welcoming environment.
  • Supported overall facility cleanliness by regularly sanitizing dog spaces and equipment to maintain a healthy environment.
  • Handled emergency situations calmly under pressure while prioritizing the safety of the dogs in our care.
  • Developed strong relationships with clients, fostering trust in the care provided for their pets.

Manager

Arbor Dog Daycare and Boarding
11.2020 - 01.2023
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Handled emergency situations calmly under pressure while prioritizing the safety of the dogs in our care.
  • Enforced facility rules consistently for the safety of all dogs, staff, and visitors onsite.
  • Enhanced dog safety by implementing effective supervision strategies and monitoring playgroups closely.
  • Stayed up-to-date on industry best practices through continuing education opportunities and professional development courses.

Dog Handler

It's a Dogs Life Resort and Spa
12.2019 - 05.2020
  • Maintained cleanliness within boarding facilities by regularly sanitizing kennels and play areas to ensure the health of all animals under my care.
  • Demonstrated adaptability in working with different breeds of dogs ranging from small toy breeds to large working breeds effectively understanding their specific needs.
  • Achieved timely and efficient completion of tasks by prioritizing workload and effectively managing time in a fast-paced environment.

Dog Daycare Attendant

Karnik
11.2018 - 12.2019
  • Reduced the risk of accidents by closely supervising play areas and promptly addressing any signs of aggression or distress in dogs.
  • Improved dog socialization by closely monitoring playtime and encouraging positive interactions among dogs.
  • Enhanced customer satisfaction by maintaining a clean, safe, and comfortable environment for dogs during their stay.
  • Maintained detailed records on each dog''s behavior, health, and progress to provide insightful updates for pet owners.
  • Conducted thorough intake assessments for new clients, gathering important information on pet temperament, medical history, and preferences.

Education

High School Diploma -

South Lyon High School
South Lyon, MI
2018

Skills

  • Certifications

    • -ABC Certified Dog Trainer

    -Pet CPR and First Aid

  • Relevant Coursework:

    • -Dog Gurus Knowing Dogs 101 & 201

    -Pack Pro Certified

  • Staff Management
  • Animal Nutrition
  • Dog Behavior Knowledge
  • Cleanliness and sanitation
  • Problem-Solving

Timeline

Dog Daycare Supervisor

Its a Dogs Life Resort and Spa
04.2023 - 07.2024

Manager

Arbor Dog Daycare and Boarding
11.2020 - 01.2023

Dog Handler

It's a Dogs Life Resort and Spa
12.2019 - 05.2020

Dog Daycare Attendant

Karnik
11.2018 - 12.2019

High School Diploma -

South Lyon High School

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Amanda Cope